E Commerce Manager

Ether Atelier Chocolate; Mumbai City; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Provident fund

Job summary

Ether Atelier Chocolate in Mumbai is seeking a Key Account Manager – Aggregator Sales & Marketplace to own online sales channels including food delivery and digital marketplaces. You will manage existing marketplace accounts, drive sales growth, onboard platforms and oversee product listings with cross-functional teams.

The role requires 2–4 years of relevant experience, strong communication and negotiation skills, and proficiency with Excel/Google Sheets for sales reporting.

Qualifications

• 2–4 years of experience in Key Account Management, Sales, Business Development or Marketplace Management.
• Experience in F&B, food delivery, quick-commerce, e-commerce or D2C is preferred.
• Strong communication, negotiation and relationship-management skills.
• Proficiency with Excel/Google Sheets and sales reporting.
• Strong analytical and commercial understanding.
• Ability to coordinate effectively with multiple internal and external stakeholders.
• Target-oriented, proactive and comfortable working in a fast-paced environment.

Responsibilities

• Manage and grow sales across food delivery, quick-commerce and other online marketplace platforms.
• Handle day-to-day communication and relationship management with marketplace account managers.
• Identify and onboard new online platforms and sales channels.
• Manage the onboarding process, including documentation, commercial discussions, account setup and activation.
• Upload and maintain product catalogues across all online platforms.
• Manage product names, descriptions, images, pricing, GST, SKUs, variants and product availability.
• Coordinate with marketing, design, production and operations teams for timely product updates.
• Monitor daily sales, orders, revenue, product performance and customer demand.
• Develop strategies to achieve monthly sales targets and drive revenue growth.
• Plan and execute platform promotions, offers and visibility campaigns.
• Monitor discounts, commissions and promotional costs for profitability.
• Coordinate with inventory and dispatch teams to maintain availability and strong fulfilment rates.
• Identify stock-outs, listing issues, order cancellations and other operational problems and resolve promptly.
• Analyse platform-wise sales and profitability and identify improvement opportunities.
• Prepare weekly and monthly sales reports and MIS.
• Continuously identify new digital sales opportunities and platforms for growth.

Skills

Key account management

Sales

Negotiation

Relationship management

Stakeholder coordination

Analytical thinking

Target orientation

Tools

Excel/Google Sheets

Job description

Key Account Manager Aggregator Sales & Marketplace

Location: Mumbai
Department: Sales & Business Development
Experience: 2–4 years
Employment Type: Full-time

About the Role

We are looking for a Key Account Manager – Aggregator Sales & Marketplace to take complete ownership of our online sales channels, including food delivery platforms, quick-commerce platforms and other digital marketplaces.

The candidate will be responsible for managing existing marketplace accounts, driving sales, onboarding new platforms, managing product listings, coordinating promotions and ensuring strong online revenue growth.

Key Responsibilities

• Manage and grow sales across food delivery, quick-commerce and other online marketplace platforms.
• Handle day-to-day communication and relationship management with marketplace account managers.
• Identify and onboard new online platforms and sales channels.
• Manage the complete onboarding process, including documentation, commercial discussions, account setup and activation.
• Upload and maintain product catalogues across all online platforms.
• Manage product names, descriptions, images, pricing, GST, SKUs, variants and product availability.
• Coordinate with the marketing, design, production and operations teams to ensure accurate and timely product updates.
• Monitor daily sales, orders, revenue, product performance and customer demand.
• Develop strategies to achieve monthly sales targets and drive revenue growth.
• Plan and execute platform promotions, offers and visibility campaigns.
• Monitor discounts, commissions and promotional costs to ensure profitability.
• Coordinate with inventory and dispatch teams to maintain product availability and strong fulfilment rates.
• Identify stock-outs, listing issues, order cancellations and other operational problems and ensure timely resolution.
• Analyse platform-wise sales and profitability and identify opportunities for improvement.
• Prepare weekly and monthly sales reports and MIS.
• Continuously identify new digital sales opportunities and platforms for business growth.

Key KPIs

• Monthly online sales and revenue growth
• Achievement of sales targetsOrder growth and Average Order Value
• New marketplace onboarding
• Product catalogue accuracy
• Product availability and fulfilment rate
• Reduction in cancellations and stock-outs
• Promotion and campaign ROI
• Platform-wise profitability
• Overall growth of the online business

Requirements

• 2–4 years of experience in Key Account Management, Sales, Business Development or Marketplace Management.
• Experience in F&B, food delivery, quick-commerce, e-commerce or D2C is preferred.
• Prior experience managing online marketplace accounts will be an advantage.
• Strong communication, negotiation and relationship-management skills.
• Good knowledge of Excel/Google Sheets and sales reporting.
• Strong analytical and commercial understanding.
• Ability to coordinate effectively with multiple internal and external stakeholders.
• Target-oriented, proactive and comfortable working in a fast-paced environment.

Preferred Candidate

Candidates with experience managing food delivery platforms, quick-commerce platforms, e-commerce marketplaces or digital sales channels will be preferred.

Perks and benefits

• Provident fund