eCommerce Operation Specialist- Compliance

Pattern; Maharashtra; Presencial; INR 600 000 - 800 000; Tempo integral

Resumo da oferta

Pattern is seeking a results-driven specialist to manage Amazon Seller Central account health, fix listing issues quickly, and prevent recurrence.

You will review content before live, monitor dashboards, collaborate with cross-functional teams, and escalate until resolution. The role requires attention to detail, strong English communication, and experience with Excel/Sheets.

Qualificações

• Hands-on experience with Amazon Seller Central and account health management.
• Proficient in English; able to coordinate with multiple stakeholders.
• Experience with Excel and Google Sheets, and case management with Seller Support.

Responsabilidades

• Investigate and fix listing issues to keep ASINs live with minimal downtime.
• Review product content before launch for policy/compliance violations.
• Monitor AHD and VOC dashboards to maintain a healthy account score.
• Collaborate with EPM/SEM, TIC agency, and other teams to resolve issues.
• Support Account Health PM with projects and process improvements.
• Own escalations from Core Team to resolution and update stakeholders.

Conhecimentos

Account health management

Policy compliance knowledge

Attention to detail

English communication

Multitasking

Ferramentas

Microsoft Excel

Google Sheets

Descrição da oferta de emprego

Job Information

Essential Duties And Responsibilities

• Investigate and fix listing issues (suppressions, blocks, removals, pricing errors, policy flags) quickly, keep ASINs/listings live and sellable with minimal downtime, and fix root causes so issues don't repeat.
• Review product content — titles, bullet points, descriptions, images, and attributes — before it goes live, catching and flagging anything that could cause a policy or compliance violation.
• Monitor the Account Health Dashboard (AHD) and Voice of the Customer (VOC) Dashboard to keep the AH rating healthy with no banners, and flag and elevate any banner, warning, policy notice, or metric drop quickly with the right context.
• Work with EPM/SEM, the TIC agency, and other teams to resolve issues, track open items to closure, keep stakeholders updated, and be a reliable point of contact for account health questions.
• Help the Account Health Project Manager with ongoing projects and process improvements, handled as additional work alongside day-to-day (BAU) responsibilities.
• Own escalations from the Core Team, EPM/SEM, or other stakeholders from intake to resolution — checking documentation before filing appeals, managing cases with the marketplace (e.g., Seller Support, SAS-PSTAM, AHS, Account Manager), and keeping the escalating party updated on the Asana task.
• Handle urgent, business-critical issues ahead of routine work, respond quickly to situations affecting revenue, listings, or account health, and balance them with ongoing responsibilities.

Qualifications

• Hands‑on experience with Amazon Seller Central and account health management, with working knowledge of Amazon policies, listing/compliance rules, and the Account Health Dashboard (AHD).
• Strong attention to detail, problem‑solving, and root‑cause analysis skills — needed for content review and violation prevention.
• Proficient in verbal and written English communication, comfortable working with multiple stakeholders, and able to prioritize and manage several open issues at once with urgency.
• Experience with Microsoft Excel and Google Sheets, and opening, managing, and appealing cases with Seller Support.
• (Preferred) Experience across other marketplaces (e.g., Walmart, other regional Amazon marketplaces), writing appeals and Plans of Action (POA), and familiarity with e‑commerce content and brand/compliance standards.

What Success Looks Like

• Listings stay live and the Account Health rating stays healthy and stable — few suppressions or downtime from preventable issues, and no banners on AHD.
• Fewer post‑upload violations due to strong pre‑upload content review.
• Fast, reliable issue resolution and clear follow‑through with stakeholders.
• Real contributions to Account Health PM projects beyond daily work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.