E-commerce Customer Support | Blended Process Voice and Chat

Gk And Sons; Gurugram District; On-site; INR 223,000 - 246,000; Full time

Benefits offered by this job

Competitive salary

Night allowance 2k

Incentives

Training and development

Growth oriented environment

Job summary

Gk And Sons in Gurugram, India, is seeking a customer support executive to handle queries via voice, chat, and email. You will assist customers with orders, payments, deliveries, returns, and refunds while maintaining high satisfaction.

The role welcomes freshers and experienced candidates, requires excellent communication, basic computer and typing skills, and a willingness to work rotational shifts across a 6-day work week. Training and career growth are offered.

Qualifications

• Freshers and experienced candidates are welcome to apply.
• Excellent verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Customer-centric attitude with strong problem-solving skills.
• Willingness to work rotational shifts and a 6-day work week.

Responsibilities

• Handle customer queries through voice, chat, and email channels.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Assist customers with orders, payments, deliveries, returns, and refunds.
• Maintain accurate records of customer interactions.
• Follow company policies, processes, and quality standards.
• Meet individual and team performance targets.

Skills

Communication skills

Typing skills

Customer-centric mindset

Problem solving

Shift rotation

Job description

Role & responsibilities

• Handle customer queries through voice, chat, and email channels.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Assist customers with orders, payments, deliveries, returns, and refunds.
• Maintain accurate records of customer interactions.
• Follow company policies, processes, and quality standards.
• Meet individual and team performance targets.

Preferred candidate profile

• Freshers and experienced candidates are welcome to apply.
• Excellent verbal and written communication skills.
• Basic computer knowledge and typing skills.
• Customer-centric attitude with strong problem-solving skills.
• Willingness to work rotational shifts and a 6-day work week.

Perks and benefits

• Competitive salary based on experience.
• Night allowance- 2k
• Performance-based incentives.
• Training and career development opportunities.
• Growth-oriented work environment.

Salary:

• 612 Months Experience: 20,000/month
• 12+ Months Experience: 22,000/month