Customer Support Executive | Blended Process (Voice + Chat)

Red Hibiscus Info Solutions; Dadri; On-site; INR 145,000 - 201,000; Full time

Benefits offered by this job

Retention bonus

Career growth opportunities

Paid training

Job summary

Red Hibiscus Info Solutions invites applications for a fast-growing customer support role in India, handling Voice and Chat channels. Clear English and Hindi communication, plus basic computer knowledge, are required.

The position follows a 247 rotational shift with six working days per week and a weekly off in rotation. You will provide prompt, accurate customer assistance, update records, and strive to meet quality and productivity targets.

Qualifications

• Freshers or experienced candidates can apply.
• Good English & Hindi communication skills.
• Basic computer knowledge

Responsibilities

• Handle customer queries through Voice and Chat channels.
• Provide prompt, accurate, and professional customer support.
• Resolve customer concerns while maintaining high service quality.
• Update customer information accurately in the system.
• Meet quality and productivity targets

Skills

English communication

Hindi communication

Basic computer knowledge

Education

12th pass / 10+2

Job description

Job Role

Join a fast-growing customer support team and assist customers through Voice & Chat channels. If you have good communication skills and are looking to build your career in the BPO industry, this is the perfect opportunity!

Salary

• CTC: 18,000 per month
• In-Hand Salary: 13,000 per month
• Retention Bonus: 3600 quarterly

Eligibility

• 10+2 (HSC) or Above
• Freshers & Experienced Candidates can apply
• Good English & Hindi communication skills
• Basic computer knowledge

Shift & Working Days

• 247 Rotational Shift
• 6 Days Working
• 1 Rotational Week Off

Key Responsibilities

• Handle customer queries through Voice & Chat
• Provide prompt, accurate, and professional customer support
• Resolve customer concerns while maintaining high service quality
• Update customer information accurately in the system
• Meet quality and productivity targets

Perks & Benefits

• Retention Bonus: 3600 quarterly
• Career Growth Opportunities
• Paid Training
• Professional & Supportive Work Environment