Customer Support Executive - Westside Process (voice + email chat)

Credicus Business Services; Thane, Navi Mumbai, Mumbai; On-site; INR 234,000 - 279,000; Full time

Job summary

Credicus Business Services in Maharashtra, Thane is hiring a Customer Service Executive for E-commerce processing. You will handle voice, email and chat interactions, respond promptly to inquiries, guide customers on orders, deliveries, returns and refunds, and document all interactions in the system.

The role requires prior e-commerce customer service experience, minimum qualification of HSC or Graduation, and Versant Level 4 proficiency.

Qualifications

• E-commerce experience is mandatory.
• Minimum qualification: HSC or Graduate.
• Strong verbal and written communication skills.
• Versant Level 4 proficiency required.
• Ability to handle voice, email and chat processes.
• Willing to work in rotational shifts and weekly offs.
• Strong customer-handling and problem-solving skills.

Responsibilities

• Handle customer queries and concerns through voice, email, and chat channels.
• Provide prompt, accurate, and professional responses to customer queries.
• Assist customers with order-related queries, product information, delivery updates, returns, refunds, and other e-commerce-related concerns.
• Understand customer requirements and provide appropriate resolutions within the defined process guidelines.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Ensure proper documentation and updating of customer interactions in the system.
• Follow company policies, process guidelines, and quality standards.
• Escalate complex or unresolved customer issues to the appropriate department.
• Maintain professional communication and a customer-focused approach across all channels.

Skills

E-commerce experience

Verbal communication

Written communication

Versant 4

Education

HSC / Graduate

Job description

Job Opening Customer Service Executive | E-commerce Process

Process: Voice + Email + Chat

Experience: E-commerce experience mandatory

Qualification: HSC / Graduate

Communication: Versant Level 4

Job Responsibilities:-

• Handle customer queries and concerns through voice, email, and chat channels.
• Provide prompt, accurate, and professional responses to customer queries.
• Assist customers with order-related queries, product information, delivery updates, returns, refunds, and other e-commerce-related concerns.
• Understand customer requirements and provide appropriate resolutions within the defined process guidelines.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Ensure proper documentation and updating of customer interactions in the system.
• Follow company policies, process guidelines, and quality standards.
• Escalate complex or unresolved customer issues to the appropriate department.
• Maintain professional communication and a customer-focused approach across all channels.

Candidate Requirements:-

• Candidates with mandatory e-commerce customer service experience are eligible.
• Minimum qualification: HSC / Graduate.
• Good verbal and written communication skills.
• Versant Level 4 communication proficiency required.
• Comfortable handling Voice, Email, and Chat processes.
• Candidates should be comfortable working in rotational shifts and rotational weekly offs.
• Strong customer-handling and problem-solving skills will be preferred.

Salary & Work Schedule:-

• CTC: 25,000 per month
• In-Hand: 21,000 per month
• Shift Window: 9:00 AM to 8:00 PM
• Weekly Off: Rotational