Dy Manager-Customer Experience

Brigade Group; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

Brigade Group seeks a Customer Relationship Executive/Manager at Brigade Project Sites to manage customer walk-ins and nurture relationships throughout the project lifecycle.

You will be the primary point of contact addressing queries, coordinating with Head Office and other support functions to resolve issues and update stakeholders. This role emphasizes proactive communication and aiming for high customer satisfaction.

Qualifications

• Primary Point of Contact: First Point of Contact for all Customer Walkins
• Coordination with HO to resolve queries with all support functions
• Documentation / Ticketing: All customer interactions to be documented as tickets
• Proactively manage customer expectations to ensure high levels of satisfaction and exceptional service throughout the lifecycle of the project

Responsibilities

• Manage customer Walkins and maintain cohesive relationships throughout the project lifecycle
• primary contact addressing queries and resolving issues with HO support
• Collaborate with Site and HO teams to stay updated on project status and customer needs

Job description

Customer Relationship Executive/ Manager based at Brigade Project Sites will be responsible for managing customer Walkins by maintaining cohesive relationships with all customers during the entire lifecycle of the project.

CRE will be the primary point of contact addressing queries, resolving issues promptly and ensuring the concerns are addressed periodically by seeking support from the team operating from Head Office/ other Support Functions.

This role will help in building long term relationships by adding a face to the interaction.

Preferred Candidate Profile.

• Primary Point of Contact: First Point of Contact for all Customer Walkins
• Closure of customers query, request, or concern in coordination with all the support functions and Team in HO
• Strong coordination with the Team in HO to be updated
• Proactively manage customer expectation to ensure the satisfaction are at high levels and to provide exceptional service throughout the lifecycle of the project
• Collaboration with the relevant stakeholders at Site to understand the status of the project and to be updated on all aspects (Sales Team & Projects Team)
• Documentation / Ticketing: All customer interactions to be documented in the form of tickets