Customer Relationship Executive (CRE) Female Only

Kediahomes; Jaipur; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Kediahomes in Jaipur is looking for a dedicated individual to manage customer relationships and ensure high service quality standards. You will engage with customers throughout their journey, from initial inquiries to post-booking services.

The role requires 1 year of experience in customer service and proficiency in English, along with the ability to prepare MIS reports and handle customer queries effectively.

Qualifications

• 1 year of experience in customer service preferred.
• Proficient in English required.
• Experience in maintaining MIS reporting.

Responsibilities

• Build and maintain relationships with customers.
• Ensure customer satisfaction and service quality.
• Prepare MIS and final work reports.
• Assist customers with registration and cancellation requests.
• Manage customer queries and payment collection.

Skills

Customer engagement

Customer satisfaction

Handling customer queries

Demand generation

MIS preparation

Job description

Job description

• Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession
• Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements
• Responsible in maintaining MIS and closely work for Preparation of Final work Report.
• Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.
• Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.
• Responsible for handling customers of Lawns & Beyond project contains entire customer data base.
• Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.
• Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
• Managing post booking customer services till delivery /possession stage.
• Collection of payment dues, against demands generated with construction progress
• Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document

Job Details

• Job Type: Full-time
• Schedule:
• Day shift
• Supplemental Pay:
• Performance bonus
• Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Language:
• English (Preferred)
• Work Location: In person