Customer Relationship Management Executive

Nambiar Builders; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Nambiar Builders is seeking a proactive Senior Executive – CRM to manage customer interactions from booking to handover. The role involves ensuring high customer satisfaction, handling queries, coordinating documentation, and following up on payments.

The ideal candidate should have experience in CRM, strong communication skills, and proficiency in MS Office. This role is vital for maintaining customer relationships and enhancing satisfaction.

Qualifications

• Experience in CRM/Customer Relationship Management (Non-Technical domain) required.
• Strong communication and interpersonal skills essential.
• Good coordination and follow-up abilities needed.

Responsibilities

• Manage end-to-end customer relationship activities from booking to handover.
• Handle customer queries, concerns, and escalations timely.
• Coordinate documentation, agreement processing, registrations, and handovers.

Skills

Communication skills

Customer handling

Coordination skills

Follow-up abilities

Tools

MS Office

CRM tools

Job description

Overview

Job Description: We are looking for a proactive and customer-focused professional for the role of Senior Executive – CRM (Non-Technical) to ensure a smooth and professional customer journey from booking to handover. The candidate will be responsible for managing customer interactions, coordinating documentation, handling payment follow-ups, final account reconciliation, registrations, and ensuring high levels of customer satisfaction throughout the process.

Key Responsibilities

• Manage end-to-end customer relationship activities from booking to handover.
• Handle customer queries, concerns, and escalations in a timely and professional manner.
• Coordinate with internal departments for documentation, agreement processing, registrations, and handover formalities.
• Follow up with customers for pending payments and maintain payment schedules.
• Perform final account reconciliation prior to handover/registration.
• Ensure accurate maintenance of customer records and MIS updates.
• Deliver a seamless customer experience while maintaining high service standards.
• Build and maintain strong customer relationships to enhance satisfaction and retention.

Desired Candidate Profile

• Experience in CRM/Customer Relationship Management (Non-Technical domain).
• Strong communication and interpersonal skills.
• Good coordination and follow-up abilities.
• Experience in customer handling, documentation, registrations, and collections follow-up preferred.
• Proficiency in MS Office and CRM tools is an added advantage.