Customer Relationship Executive

Digitide; Etawah; On-site; INR 250,000 - 360,000; Full time

Job summary

Digitide Solutions Limited in Etawah, Uttar Pradesh, seeks a Customer Relationship Executive to be the face of the company, handling inquiries, resolving issues and building lasting customer relationships.

You will use CRM tools, coordinate with internal teams, and ensure a high-quality customer experience through proactive engagement and data-driven feedback.

The role emphasizes communication, multitasking, and a proactive service mindset in a fast-paced BFSI-aligned environment.

Qualifications

• Minimum 2 years in a customer-facing role, BFSI preferred.
• Excellent verbal and written communication, adaptable to customer needs.
• Strong interpersonal skills and a customer-centric approach.
• Ability to work independently and manage multiple tasks.
• Proficient in using CRM systems and tools.
• Proactive and solution-oriented mindset with focus on satisfaction.
• Good problem-solving and conflict resolution skills.
• Basic BFSI knowledge preferred.
• Ability to work in a fast-paced environment and manage time effectively.
• Positive attitude and passion for delivering exceptional customer service.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints in a friendly and efficient manner.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Build and nurture long-term customer relationships, ensuring satisfaction and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Stay updated with industry trends and competitor activities to offer competitive solutions.
• Provide regular feedback to management on customer interactions and suggestions.
• Maintain accurate records of customer interactions and ensure data privacy.
• Assist in developing and implementing customer engagement strategies.
• Ensure compliance with company policies and procedures at all times.

Skills

CRM proficiency

Communication skills

Customer-centric

Interpersonal skills

Time management

Multitasking

Problem solving

BFSI knowledge

Tools

CRM software

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints in a friendly and efficient manner.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Build and nurture long-term customer relationships, ensuring their satisfaction and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Stay updated with industry trends and competitor activities to offer competitive solutions.
• Provide regular feedback to the management team on customer interactions and suggestions.
• Maintain accurate records of customer interactions and ensure data privacy.
• Assist in developing and implementing customer engagement strategies.
• Ensure compliance with company policies and procedures at all times.

Qualifications

• A minimum of 2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong interpersonal skills and a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems and tools.
• A proactive and solution-oriented mindset, with a focus on customer satisfaction.
• Good problem-solving and conflict resolution skills.
• Basic knowledge of BFSI products and services is preferred.
• Ability to work in a fast-paced environment and manage time effectively.
• A positive attitude and a passion for delivering exceptional customer service.