Customer Relationship Manager (CRM)

Eden Group; Kolkata District; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Growth opportunities

Supportive team environment

Job summary

Eden Group in Kolkata is seeking a friendly, results-driven Customer Relationship Manager to build strong client relationships in the real estate sector. The role focuses on understanding client needs, resolving issues, and coordinating with internal teams to deliver superior service.

With 4–5 years of real estate experience and excellent communication in English, Hindi, and Bengali, you will manage inquiries, drive customer satisfaction, and support site and project teams to ensure timely

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Problem-solving and conflict resolution skills.
• Good negotiation and presentation skills.
• Should be able to speak English, Hindi and Bengali.
• Proficient in MS Office (Word, Excel, Outlook).

Responsibilities

• Build and maintain long-term relationships with existing and prospective customers.
• Serve as the primary point of contact for customer inquiries, complaints, and requests.
• Coordinate with the project Directors and site engineers for site-related issues and customer needs.
• Resolve customer issues promptly and ensure timely follow-up.
• Monitor customer satisfaction and implement strategies to improve customer experience.
• Coordinate maintenance at site and handover to Society; manage related dues and budgets.
• Coordinate modification and mutation work for customers (calls & mails).

Tools

AutoCAD

MS Office

Job description

Reports To: Director

Working Days: 6 days a week(Sunday off)

Office Timings:- 10 am. to 6:45 pm.

Experience: 4 to 5 years in Real Estate

Immediate Joining

Female Candidates only

About the Role

We are looking for a friendly, dynamic and results-driven Customer Relationship Manager (CRM) to join our team . She would be responsible for developing and maintaining strong relationships with customers to ensure high levels of satisfaction, loyalty, and retention. The role involves understanding customer needs, resolving issues, identifying business opportunities, and coordinating with internal teams to deliver exceptional customer service.

Key Responsibilities

• Build and maintain long-term relationships with existing and prospective customers.
• Serve as the primary point of contact for customer inquiries, complaints, and requests.
• Coordinate with the respective project Directors and site engineers for any issues related to site and customers .
• Resolve customer issues promptly and ensure timely follow-up .
• Monitor customer satisfaction and implement strategies to improve customer experience.
• Coordination of Maintenance at Site(Rectification/ Maintenance issues pre & Post Possession).

• Follow of Maintenance Dues and Coordination of Budgeting for Maintenance with the Directors
• Coordination for Modification & Mutation related work for the customers :Calls & Mails
• Application for CESC & WBSEDCL and coordinate for Maintenance Handover to Society.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Problem-solving and conflict resolution skills.
• Good negotiation and presentation skills.
• Should be able to speak English ,Hindi and Bengali
• Should have basic Knowledge of Autocad .
• Proficient in MS Office (Word, Excel, Outlook) .
• Ability to multitask and manage time efficiently
• Strong organizational and time management skills.
• Customer-focused with a positive attitude.

Why Join Us?

• Supportive team environment
• Opportunities for growth and career development.