Duty Manager

JLL; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai seeks a Duty Manager for Soft Services to oversee housekeeping, front desk, pantry, mailroom, and vendor coordination on a shift basis. You will lead on-site teams, ensure service levels, and respond swiftly to issues, coordinating with security and facilities.

The role requires supervisory experience in facilities or hospitality, strong leadership, and fluency in English and Hindi.

Qualifications

• Experience in a supervisory/duty management role within soft services, facilities, or hospitality.
• Strong leadership with ability to manage on-site teams and operations.
• Clear verbal and written communication in English and Hindi; proficient in MS Office.

Responsibilities

• Oversee shift-based soft services operations (housekeeping, reception, pantry, mailroom).
• Supervise on-site staff and third-party vendors to meet service levels.
• Conduct routine site walks to assess cleanliness, safety, and quality of service.
• Serve as the first point of escalation for occupant requests or urgent issues during shift.
• Coordinate with security, facilities, and vendors to manage incidents or disruptions.
• Maintain shift handover docs, incident logs, and service records for continuity.
• Ensure compliance with local health, safety, and labor regulations.
• Support onboarding and training for soft services team members.
• Identify opportunities for service improvements and operational efficiency.

Skills

Leadership

Team management

Problem solving

Communication skills

MS Office

Flexibility

English & Hindi communication

Education

Diploma in Facilities Management

Tools

CAFM systems

Job description

Duty Manager, Soft Services – Mumbai

Location: Mumbai, India Business Line: Work Dynamics / Integrated Facilities Management Employment Type: Full-Time

What this job involves

As Duty Manager, Soft Services based in Mumbai, you will be responsible for the seamless delivery of soft services across a client site, overseeing functions such as housekeeping, reception, pantry services, mailroom operations, and vendor coordination during your shift. You will act as the senior on‑site representative for soft services, ensuring that standards remain consistently high and that any operational challenges are addressed swiftly and effectively. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you will work closely with site teams, vendors, and client stakeholders to uphold that standard every day. You will lead and support a team of soft services staff, ensuring they are equipped, motivated, and aligned with JLL's service expectations. This is a hands‑on leadership role suited to someone who understands the operational rhythms of a busy Mumbai workplace and can balance attention to detail with quick, practical decision‑making.

What your day‑to‑day will look like

• Oversee shift‑based soft services operations, including housekeeping, reception, pantry, and mailroom functions
• Supervise on‑site soft services staff and third‑party vendors, ensuring service levels are met consistently
• Conduct routine site walks and inspections to assess cleanliness, safety, and service quality
• Serve as the first point of escalation for occupant requests, complaints, or urgent service issues during your shift
• Coordinate with security, facilities, and vendor partners to manage incidents or disruptions as they occur
• Maintain shift handover documentation, incident logs, and service records for continuity
• Ensure compliance with local health, safety, and statutory requirements across all soft services activities
• Support onboarding and on‑the‑job training for soft services team members
• Flag opportunities for service improvement and contribute to a more efficient, responsive site operation

Required qualifications

• Previous experience in a supervisory or duty management role within soft services, facilities, or hospitality
• Strong leadership skills with proven ability to manage on‑site teams
• Good problem‑solving ability and composure in fast‑paced or high‑pressure situations
• Clear verbal and written communication skills in English and Hindi (additional regional languages are a plus)
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Flexibility to work rotational shifts, including weekends and holidays, as required by site operations
• Familiarity with local health, safety, and labor compliance requirements applicable to facilities operations

Preferred qualifications

• Diploma or certification in facilities management, hospitality, or hotel management
• Prior experience managing soft services teams within a corporate or commercial real estate environment in Mumbai or similar metro markets
• Familiarity with computer‑aided facilities management (CAFM) systems
• Experience coordinating with local vendors and municipal service providers
• Exposure to incident management or emergency response procedures relevant to the Mumbai operating environment