Manager, Soft Services (Developer / Landlord / Hotel / Hospitality) (Based in Mumbai, India)

Mapletree; Mumbai; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Mapletree Investments Pte Ltd in Mumbai is seeking a Manager, Soft Services to lead a team responsible for managing the soft service operations of assigned properties, ensuring well-maintained facilities and cost-effective delivery.

Based in Vikhroli, the role emphasizes strategic planning, safety compliance, stakeholder liaison with tenants and authorities, and driving continuous improvements in property management processes.

Qualifications

• Degree in Building, Real Estate, Facilities Management or related Engineering.
• At least 7 years of relevant experience in property management and procurement.
• Sound knowledge of M&E systems and building services.
• Certification as a Fire Safety Manager is an added advantage.
• Excellent team player with planning, communication and interpersonal skills.
• Strong leadership and project management including budgeting and forecasting.
• Ability to manage operations 24/7 in a fast-paced environment.

Responsibilities

• Oversee strategic planning and budgeting for operations and maintenance on an annual basis.
• Periodic monitoring and reviewing policies to ensure relevancy and implement changes.
• Manage cyclical repairs and minor capital projects; oversee term contracts.
• Liaise on security management and manage contractors for services at properties.
• Act as chief liaison with tenants and authorities; coordinate resolution of complaints.
• Provide guidance to the team on the ground to resolve issues.
• Ensure compliance with regulatory requirements such as Workplace Safety and Health Act.
• Oversee system audits and drive continuous process improvements with timely reporting.

Skills

Leadership

Budgeting

Team coordination

Project management

Planning

Communication

Regulatory compliance

Education

Degree in Building/Real Estate/Facilities Management

Tools

M&E systems knowledge

Job description

Manager, Soft Services (Developer / Landlord / Hotel / Hospitality) (Based in Mumbai, India)

This position will be based in Vikhroli and responsible to lead a team in managing the soft service operations of the assigned properties, enhancing the value of the property through well-maintained and efficiently run facilities through effective cost management.

Job Responsibilities

• Oversee the strategic planning and budgeting for operations and maintenance on an annual basis.
• Periodic monitoring and reviewing of policies and systems to ensure relevancy, and initiate changes where necessary to improve the property management processes and procedures.
• Manage cyclical repairs and improvement projects, handle term-contracts and oversee minor capital project management.
• Purview on security management and manage contractors providing various types of services at our properties.
• Act as Chief Liaison with tenants and regulatory authorities, handle and coordinate resolution of complaints, and provide guidance and expertise to the team on the ground in resolving issues.
• Provide solutions for challenges faced by the team, and ensure overall compliance with regulatory requirements such as Workplace Safety and Health Act, etc.
• Provide oversight on the plan and implement system audits, look into continuous process improvements and ensure timely management reporting.

Job Requirements

• Degree in Building, Real Estate, Facilities Management orrelated Engineering discipline.
• At least 7 years of relevant experiences and knowledge of all phases of property management, as well as procurement of property management services.
• Possess sound knowledge of M&E systems and building services.
• Certification as a Fire Safety Manager will be an added advantage.
• Excellent team player with excellent planning, communication and good interpersonal skills are essential.
• Equipped with strong leadership and project management skills, including budgeting and forecasting.
• Ability to be ready 24/7 and to manage operations and projects simultaneously in a fast-paced environment.