Duty Manager

ESB-Jones Lang LaSalle Property Consultants (India) Pvt Ltd); Mumbai; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Jones Lang LaSalle in Mumbai seeks a Duty Manager, Soft Services to oversee housekeeping, reception, pantry, mailroom operations, and vendor coordination across the client site. You will lead the on-site soft services team, ensuring standards remain high and issues are resolved quickly.

The role requires strong leadership, clear English/Hindi communication, and a solid grasp of health and safety requirements.

Qualifications

• Experience in supervisory or duty management roles within facilities, hospitality, or related fields.
• Strong leadership skills with the ability to manage on-site teams.
• Excellent problem-solving abilities and composure in fast-paced environments.
• Clear verbal and written communication in English and Hindi (additional languages a plus).
• Working knowledge of Microsoft Office; familiarity with CAFM systems is a plus.

Responsibilities

• Oversee shift-based soft services operations (housekeeping, reception, pantry, mailroom).
• Supervise on-site staff and third-party vendors to ensure service levels are met.
• Conduct routine site walks to assess cleanliness, safety and service quality.
• Serve as the first escalation point for occupant requests or issues during shift.
• Coordinate with security, facilities, and vendor partners to manage incidents.

Skills

Leadership

Problem-solving

Communication (English/Hindi)

Education

Diploma in facilities management

Tools

CAFM systems

Microsoft Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duty Manager, Soft Services – Mumbai

Location: Mumbai, India

Business Line: Work Dynamics / Integrated Facilities Management

Employment Type: Full-Time

What this job involves

As Duty Manager, Soft Services based in Mumbai, you will be responsible for the seamless delivery of soft services across a client site, overseeing functions such as housekeeping, reception, pantry services, mailroom operations, and vendor coordination during your shift. You will act as the senior on‑site representative for soft services, ensuring that standards remain consistently high and that any operational challenges are addressed swiftly and effectively. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role you will work closely with site teams, vendors, and client stakeholders to uphold that standard every day. You will lead and support a team of soft services staff, ensuring they are equipped, motivated, and aligned with JLL's service expectations. This is a hands‑on leadership role suited to someone who understands the operational rhythms of a busy Mumbai workplace and can balance attention to detail with quick, practical decision‑making.

What your day‑to‑day will look like

• Oversee shift‑based soft services operations, including housekeeping, reception, pantry, and mailroom functions
• Supervise on‑site soft services staff and third‑party vendors, ensuring service levels are met consistently
• Conduct routine site walks and inspections to assess cleanliness, safety, and service quality
• Serve as the first point of escalation for occupant requests, complaints, or urgent service issues during your shift
• Coordinate with security, facilities, and vendor partners to manage incidents or disruptions as they occur
• Maintain shift handover documentation, incident logs, and service records for continuity
• Ensure compliance with local health, safety, and statutory requirements across all soft services activities
• Support onboarding and on‑the‑job training for soft services team members
• Flag opportunities for service improvement and contribute to a more efficient, responsive site operation

Required qualifications

• Previous experience in a supervisory or duty management role within soft services, facilities, or hospitality
• Strong leadership skills with proven ability to manage on‑site teams
• Good problem‑solving ability and composure in fast‑paced or high‑pressure situations
• Clear verbal and written communication skills in English and Hindi (additional regional languages are a plus)
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Flexibility to work rotational shifts, including weekends and holidays, as required by site operations
• Familiarity with local health, safety, and labor compliance requirements applicable to facilities operations

Preferred qualifications

• Diploma or certification in facilities management, hospitality, or hotel management
• Prior experience managing soft services teams within a corporate or commercial real estate environment in Mumbai or similar metro markets
• Familiarity with computer‑aided facilities management (CAFM) systems
• Experience coordinating with local vendors and municipal service providers
• Exposure to incident management or emergency response procedures relevant to the Mumbai operating environment

Location: On‑site – Mumbai, MH

Scheduled Weekly Hours: 48

Job Tags: Facility Operations, Legal Compliance

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].