Facilities Coordinator - Soft Services

Jones Lang LaSalle (JLL); Thane; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Soft-services specialist on-site at a data center facility in Thane to own end-to-end delivery of housekeeping, front office, pantry, landscaping, and allied soft-services. You will be accountable for SLA performance, governance, and vendor management across the building and its support infrastructure.

Responsibilities include running 24x7 housekeeping, supervising front office, overseeing pantry operations, and ensuring environmental compliance.

Qualifications

• Graduate in any discipline with 4-6 years in soft-services/housekeeping or similar.

Responsibilities

• Own 24x7 housekeeping delivery across data halls, technical rooms, offices and common areas.
• Supervise front office/reception to handle visitor and occupant requests.
• Oversee pantry hygiene, stocking and cafeteria operations following food safety standards.
• Coordinate environmental compliance and waste management with vendors and regulatory norms.
• Manage staffing and vendor performance, including salary disbursal and labor law compliance.

Skills

Stakeholder management

MS Office

Reporting

Team leadership

Education

Graduate in Hospitality/Facilities Mgmt

Tools

Vendor management systems

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

Soft-services specialist on-site at a data center facility; owns end-to-end delivery of housekeeping, front office, pantry, landscaping, and allied soft-services operations across the building and its support infrastructure. Single point of accountability for soft-services SLA performance, team governance, and vendor/consumable management.

Responsibilities

Facility Upkeep Housekeeping

• Own 24x7x365 housekeeping delivery across data halls, technical rooms, office areas, common areas, and building periphery
• Publish and enforce a 52-week cleaning and deep-cleaning calendar
• Ensure daily cleaning standards across workstations, lobbies, washrooms, staircases, and lifts
• Oversee periodic deep cleaning of critical/technical spaces, external areas, and water tanks
• Manage carpet, upholstery, and fa ade/glass cleaning per scheduled frequency

Front Office Hospitality Services

• Supervise front office/reception to ensure prompt, professional handling of visitor and occupant requests
• Oversee pantry hygiene, stocking, and cafeteria operations in line with food safety standards
• Coordinate periodic health checks for pantry staff
• Oversee landscaping/horticulture upkeep and general material movement support

Environmental Compliance Governance

• Ensure pest control and waste management services are delivered by vendors to agreed standards and statutory norms
• Oversee vendor compliance documentation for environmental and regulatory requirements
• Coordinate pre-monsoon and seasonal preventive readiness checks
• Support internal and external audit readiness for soft-services scope

Staffing Vendor Management

• Deploy and manage housekeeping, pantry, front office, and allied staff per agreed structure
• Fulfill additional staffing demand within agreed turnaround time; manage uniform issuance
• Ensure timely salary disbursal and labour law compliance for deployed staff
• Coordinate with landlord facility teams on routine matters and resolve occupant complaints
• Hold vendors accountable to SLA across all soft-services scope; verify invoicing against contracted terms

Training Safety

• Ensure mandatory training and certification are complete before staff deployment
• Conduct regular briefings on safety, grooming, and service standards
• Enforce PPE provisioning and usage; conduct periodic tool/equipment inspections
• Oversee background verification for all deployed staff prior to site access

Administration Reporting

• Manage petty cash for ad hoc material procurement, with site approval
• Coordinate event management support as required
• Maintain consumable inventory with minimum buffer stock at all times
• Submit periodic performance reports (daily/weekly/monthly) to Site Lead, covering SLA/KPI adherence, staffing, training, safety, and consumable status
• Support quarterly business reviews and vendor performance reviews

Requirements

• Graduate in any discipline, preferably Hospitality, Facilities Management, or Hotel Management, with 4-6 years experience in soft-services/housekeeping management, ideally within a data center, critical facility, or hospitality environment
• Proven experience managing multi-disciplinary soft-services teams directly or through vendors
• Working knowledge of environmental and statutory compliance governance (waste, pest control)
• Strong vendor and inventory management skills
• Proficiency in MS Office and reporting tools
• Strong communication and stakeholder management skills
• Working knowledge of relevant ISO/safety compliance frameworks
• Self-motivated and capable of managing multiple concurrent priorities with minimal supervision

Location

On-site - Thane, MH

Scheduled Weekly Hours

48