Facilities Coordinator - Soft Services

JLL; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a on-site Soft-Services Leader in Thane, India. You will own end-to-end housekeeping, front office, pantry, landscaping, and allied services, coordinating with vendors and staff to meet SLA and safety standards.

You will manage 24x7 operations across data halls, offices, and common areas, publish a year-round cleaning calendar, and ensure compliance with environmental and safety norms while driving efficient staffing and payroll processes.

Qualifications

• Graduate in Hospitality, Facilities Management, or Hotel Management.
• 4-6 years' experience in soft-services/housekeeping.
• Experience in data center, critical facility, or hospitality environment.
• Proven vendor and inventory management.
• Strong communication and stakeholder management.

Responsibilities

• Own end-to-end delivery of housekeeping, front office, pantry, landscaping and allied soft-services.
• Manage 24x7x365 housekeeping across data halls and offices.
• Publish 52-week cleaning calendar.
• Ensure daily cleaning standards across workstations, lobbies, washrooms, staircases and lifts.
• Oversee periodic deep cleaning of critical/technical spaces, external areas, and water tanks.
• Oversee vendor compliance documentation for environmental and regulatory requirements.
• Staffing and vendor management; ensure salary disbursal and labour law compliance.

Skills

Housekeeping management

Vendor management

Inventory management

Stakeholder communication

MS Office reporting

Education

Graduate degree

Tools

MS Office

Reporting tools

Job description

Role Purpose

Soft-services specialist on-site at a data center facility; owns end-to-end delivery of housekeeping, front office, pantry, landscaping, and allied soft-services operations across the building and its support infrastructure. Single point of accountability for soft-services SLA performance, team governance, and vendor/consumable management.

Key Responsibilities

• Facility Upkeep & Housekeeping
• Own 24x7x365 housekeeping delivery across data halls, technical rooms, office areas, common areas, and building periphery
• Publish and enforce a 52-week cleaning and deep-cleaning calendar
• Ensure daily cleaning standards across workstations, lobbies, washrooms, staircases, and lifts
• Oversee periodic deep cleaning of critical/technical spaces, external areas, and water tanks
• Manage carpet, upholstery, and façade/glass cleaning per scheduled frequency
• Front Office & Hospitality Services
• Supervise front office/reception to ensure prompt, professional handling of visitor and occupant requests
• Oversee pantry hygiene, stocking, and cafeteria operations in line with food safety standards
• Coordinate periodic health checks for pantry staff
• Oversee landscaping/horticulture upkeep and general material movement support
• Environmental & Compliance Governance
• Ensure pest control and waste management services are delivered by vendors to agreed standards and statutory norms
• Oversee vendor compliance documentation for environmental and regulatory requirements
• Coordinate pre-monsoon and seasonal preventive readiness checks
• Support internal and external audit readiness for soft-services scope
• Staffing & Vendor Management
• Deploy and manage housekeeping, pantry, front office, and allied staff per agreed structure
• Fulfill additional staffing demand within agreed turnaround time; manage uniform issuance
• Ensure timely salary disbursal and labour law compliance for deployed staff
• Coordinate with landlord facility teams on routine matters and resolve occupant complaints
• Hold vendors accountable to SLA across all soft-services scope; verify invoicing against contracted terms
• Training & Safety
• Ensure mandatory training and certification are complete before staff deployment
• Conduct regular briefings on safety, grooming, and service standards
• Enforce PPE provisioning and usage; conduct periodic tool/equipment inspections
• Oversee background verification for all deployed staff prior to site access
• Administration & Reporting
• Manage petty cash for ad hoc material procurement, with site approval
• Coordinate event management support as required
• Maintain consumable inventory with minimum buffer stock at all times
• Submit periodic performance reports (daily/weekly/monthly) to Site Lead, covering SLA/KPI adherence, staffing, training, safety, and consumable status
• Support quarterly business reviews and vendor performance reviews

Requirements

• Graduate in any discipline, preferably Hospitality, Facilities Management, or Hotel Management, with 4-6 years' experience in soft-services/housekeeping management, ideally within a data center, critical facility, or hospitality environment
• Proven experience managing multi-disciplinary soft-services teams directly or through vendors
• Working knowledge of environmental and statutory compliance governance (waste, pest control)
• Strong vendor and inventory management skills
• Proficiency in MS Office and reporting tools
• Strong communication and stakeholder management skills
• Working knowledge of relevant ISO/safety compliance frameworks
• Self-motivated and capable of managing multiple concurrent priorities with minimal supervision

Location: On-site -Thane, MH

Scheduled Weekly Hours: 48

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