Duty Manager

Fairmont Hotels & Resorts; Jaipur; On-site; INR 350,000 - 650,000; Full time

Job summary

Fairmont Jaipur is seeking a proactive Front Office professional to lead daily operations, greet guests and coordinate with hotel departments to ensure seamless service. You will drive guest satisfaction through smooth processes and effective team collaboration.

This role requires excellent communication, a guest‑centric mindset, and readiness for weekend/holiday shifts. You’ll contribute to service improvements and staff development while maintaining hotel standards and safety protocols.

Qualifications

• Minimum 2–3 years in front office or guest services.
• Strong communication and customer service skills.
• Knowledge of Opera Cloud or hotel management systems is a plus.

Responsibilities

• Oversee day-to-day Front Office operations and assist the Front Office Manager.
• Coordinate guest services and hotel operations to ensure guest satisfaction.
• Analyse guest feedback and propose actions to improve hotel services.
• Maintain guest profiles and ensure security and confidentiality of transactions.

Job description

Job Description

• Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required

Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.