Duty Manager

IHG Hotels & Resorts; Maharashtra; On-site; INR 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Room discounts

Full uniform

Training opportunities

Job summary

IHG Hotels & Resorts is seeking a Duty Manager to lead by example in ensuring high standards across all operations. You will be responsible for managing guest experiences and team performance while developing the skills of your team to impact hotel performance positively.

The ideal candidate should have at least 2 years of front-desk/guest-service leadership experience and be fluent in English. This role requires excellent communication and problem-solving skills, with a willingness to work evenings and weekends. Competitive salary and benefits are offered.

Qualifications

• 2 years’ front‑desk/guest‑service leader experience.
• Long periods of standing at the front desk.
• Willingness to work evenings and weekends.

Responsibilities

• Managing guest experiences, team performance and hotel operations.
• Prioritising workload and ensuring team delivers memorable experiences.
• Developing team’s skills to drive positive hotel performance.
• Having authentic conversations with guests to resolve issues.
• Being first point of contact for critical emergency situations.

Skills

Fluent in spoken and written English

Excellent communication skills

Problem-solving skills

Motivational skills

Basic mathematics skills

Education

Minimum Diploma or equivalent

Some college preferred

Tools

Hotel property management systems (e.g., Opera)

Job description

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

Day-to-Day Responsibilities

• Managing guest experiences, team performance and hotel operations.
• Prioritising workload and ensuring your team delivers authentic, memorable experiences.
• Developing your team’s skills to drive results that positively impact hotel performance.
• Having authentic conversations with guests to resolve issues, queries or concerns.
• Being first point of contact for any critical emergency situations.

What We Need From You

• Minimum Diploma or equivalent, some college preferred.
• 2 years’ front‑desk/guest‑service leader experience.
• Fluent in spoken and written English (other languages may be preferred).
• Basic mathematics skills.
• Excellent communication, problem‑solving, reasoning and motivational skills.
• Long periods of standing at the front desk and occasional lifting of heavy items.
• Working knowledge of hotel property management systems such as Opera is beneficial.
• Willingness to work evenings and weekends.

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. We promote a culture of trust, support and acceptance and always welcome different backgrounds, experiences and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle and workplace.