Duty Manager

Protonzone Consulting; Bengaluru; Presencial; INR 201 000 - 246 000; Tempo integral

Resumo da oferta

Protonzone Consulting is seeking a Duty Manager to ensure smooth front office operation and act as the single point of contact for in-house guests, with a focus on personalized, prompt service in Bengaluru.

The role covers staffing, scheduling, revenue management, and collaboration with Security and Housekeeping to maintain safety, hygiene and aesthetic standards. Requires 2–4 years supervisory Front Office experience and a Graduate/Diploma in Hotel Management.

Qualificações

• Thorough knowledge of accommodation management, revenue management, GDS and other reservation systems.
• Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems).
• Room pricing & selling techniques.

Responsabilidades

• Staffing and scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet.
• Performance appraisal/ management of the staff in the department.
• Maintain the Log Book and effective follow up system, check the daily arrival list and monitor all VIP movement.
• Ensure guest has a pleasant stay by supervision of room allocation, smooth check-in & check-out, and special guest requirements.
• Coordinate with Security and Housekeeping to meet safety, hygiene and aesthetic standards.
• Act as the One Point Contact for guests, solicit feedback.
• Prepare reports on occupancy, average rates, reservations, etc.
• Monitor daily performance and manage revenue through revenue and yield management techniques.
• Ensure regular monitoring of GSTS and feedback, prompt, efficient service to all guests.
• Maintain Guest History System and updation of all guest profiles.
• Monitor competition hotels' new accounts and rates.
• Ensure adherence to operational standards across processes.
• Coordinate operations with Club floor, Concierge, Travel Desk or sub departments throughout the guest cycle.

Conhecimentos

Accommodation management

Revenue management

GDS

Reservation systems

MS Office

Micros

Fidelio

Room pricing

Selling techniques

Formação académica

Graduate/Diploma in Hotel Management

Descrição da oferta de emprego

We are also looking for Duty Manager (male / female). Salary bracket shall be from 18000 – 22000/- pm

The job description is as follows:

Job Purpose

To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a ‘One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.

Managerial

• Staffing and Scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet
• Performance Appraisal/ Management of the staff in the department.

Operational

• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
• Ensure that the guest has a pleasant stay by supervision of;
  • Room allocation
  • Smooth Check In & Check Out
  • Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Act as a ‘One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback.
• Prepare reports on Occupancy, Average rates, Reservations etc
• Monitor daily performance and manage revenue through revenue and yield management techniques.
• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
• Maintain the Guest History System and updation of all the guest profiles.
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Co-ordinate operations with Club floor, Concierge, Travel Desk or any other sub departments, through the guest cycle.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
• Ensure that all the statutory requirements for in house guests are met (C–Forms etc)

Requirements

Requirements

Knowledge/Skills

Thorough knowledge of Accommodation management, Revenue management, GDS and other reservation systems.

Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems)

Room Pricing & Selling techniques

Education

Graduate/Diploma in Hotel Management

Experience

A minimum of 2 -4 years supervisory experience in the Front Office department

Operational experience in reservation, reception, cashiers, concierge and guest relations