Duty Manager

Ibis Styles; Panaji; On-site; INR 400,000 - 560,000; Full time

Job summary

Ibis Styles Goa is seeking a Duty Manager to oversee daily hotel operations and guest services in Panaji. The role focuses on supervising staff, ensuring smooth check-in/check-out, and maintaining brand standards across departments.

The candidate should have a Hotel Management degree, strong English communication, and a minimum of 2 years in hospitality, with proficiency in MS Office tools. This is a full-time on-site position in Goa.

Qualifications

• Degree in Hotel Management.
• Excellent written and spoken English.
• Minimum 2 years of relevant hospitality experience.
• Good working knowledge of MS Office tools.

Responsibilities

• Oversee daily hotel operations and guest services.
• Supervise Front Office during shifts and ensure smooth check-in/check-out.
• Coordinate with other departments for timely service.
• Monitor cleanliness, maintenance, and service standards.
• Respond to inquiries, complaints, and special requests.
• Ensure health and safety compliance.
• Mentor junior staff and support training.
• Prepare and submit daily operation reports.

Skills

English proficiency

Staff supervision

Customer service

Education

Degree in Hotel Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Summary

We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.

Responsibilities

• Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
• Supervise and support the Front Office team, ensuring efficient check-in/check-out, guest satisfaction, and adherence to brand standards
• Liaise with other departments to ensure smooth operations and timely service delivery
• Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards
• Handle customer inquiries, complaints, and special requests promptly and professionally
• Monitor and maintain health and safety standards, ensuring compliance with local regulations
• Respond to and resolve emergency situations as they arise
• Support training, coaching, and mentoring of junior staff members
• Prepare and submit reports on daily operations, incidents, and staff performance

Qualifications

Your Skills Experiences

• Degree in Hotel Management
• Good reading, writing and oral proficiency in English language
• Minimum 2 years of relevant experience in a hospitality
• Good working knowledge of MS Excel, Word, PowerPoint

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.