Duty Manager

Raffles Hotels & Resorts; Jaipur; In loco; INR 450.000 - 600.000; Tempo pieno

Descrizione del lavoro

Raffles Hotels & Resorts in Jaipur is seeking an experienced Duty Manager to lead front office operations, uphold luxury service standards and ensure guest satisfaction around the clock.

The ideal candidate has 1-2 years of experience in a luxury hotel, is proficient with Opera PMS, and communicates fluently in English and Chinese, with a proactive, guest-focused mindset and strong team leadership.

Competenze

• 1-2 years experience as a Duty Manager in a luxury hotel.
• Proficiency in using PMS Opera and other relevant software applications.
• Excellent communication skills in English and Chinese; additional languages an advantage.

Mansioni

• Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
• Maintain complete knowledge of hotel features, facilities, services and hours of operation.
• Know all room types, layouts, rates, promotions and daily room counts.
• Track arrivals, VIPs, check-in/check-out status and room availability.
• Coordinate scheduled group activities and departmental policies.
• During overnight shifts, perform Night Audit, prepare and send reports, review arrivals in Opera and prepare Mondrian Hotel News.
• Maintain positive guest relations and anticipate guest needs at all times.

Conoscenze

Duty Manager experience

English communication

Chinese communication

Strumenti

Opera PMS

Descrizione del lavoro

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.

What Will You Do?

• Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
• Maintain complete knowledge at all times of:
• All hotel features/facilities/services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house counts and expected arrivals/departures/VIP’s.
• Room availability status for any given day.
• Scheduled in-house group activities, locations and times.
• All hotel and departmental policies and procedures/ LQA and Forbes Standards.
• When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
• Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
• Maintain positive guest relations at all times.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.

Qualifications

Knowledge and Skills

• Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel
• Proficiency in using PMS Opera and other relevant software applications.
• Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.