Documentation Writer

Crew Kraftorz; Chennai District; On-site; INR 500,000 - 700,000; Full time

Job summary

Crew Kraftorz in Chennai is seeking a detail-oriented Documentation Writer to create, organize, and maintain high-quality technical and functional documentation. You will translate complex product and process information into user-friendly content for internal teams, product users, and enterprise clients, collaborating with product managers, technical teams, QA, and SMEs.

The role emphasizes clear communication, visual documentation, and adherence to US English standards to support healthcare

Qualifications

• 4–5 years of relevant experience in professional documentation writing.
• Strong command of technical and functional writing; simplify complex information.
• Experience using documentation tools and cheat-sheet generators beyond Microsoft Word.
• Ability to create visual documentation (diagrams, flowcharts, process maps).
• Excellent communication skills with adherence to US English standards.
• Exposure to US healthcare benefits administration is a plus.

Responsibilities

• Create, edit, and maintain BRDs, SRS, Scope Documents, UAT scripts, user manuals, and online help content.
• Ensure documentation is clear, concise, accurate, and easy to understand.
• Work with SMEs and cross-functional teams to gather information and convert it into structured documentation.
• Organize content logically with version control and accessibility.
• Develop diagrams, flowcharts, and visual aids to simplify concepts and workflows.
• Continuously identify opportunities for documentation improvements based on user feedback.
• Stay updated on documentation standards, tools, and trends.
• Adhere to US English writing standards across documents.

Skills

Technical writing

Functional writing

Clear communication

US English standards

Documentation tools

Tools

Documentation tools

Cheat-sheet generators

Diagrams/Flowcharts tools

Job description

We are looking for a detail-oriented and structured Documentation Writer who can create, organize, and maintain high-quality technical and functional documentation.

The role requires someone who can translate complex product and process information into clear, user-friendly content that supports internal teams, product users, and enterprise clients.

You will collaborate closely with product managers, technical teams, QA, and SMEs to ensure documentation accuracy, completeness, and accessibility.

Requirements

Experience: 4 5 Years

Location: Chennai (Work-from-Office)

Employment Type: Full-Time

Required Skills Experience

• 4 5 years of relevant experience in professional documentation writing.
• Strong command of technical and functional writing, with the ability to simplify complex information.
• Experience using documentation tools and cheat-sheet generators beyond Microsoft Word. (Preferred)
• Ability to create visual documentation (diagrams, flowcharts, process maps).
• Excellent communication skills with adherence to US English standards.
• Exposure to US healthcare benefits administration is an added advantage.

Key Responsibilities

• Create, edit, and maintain a wide range of documents including BRDs, SRS, Scope Documents, UAT scripts, user manuals, and online help content.
• Ensure all documentation is clear, concise, accurate, and easy to understand.
• Work with SMEs and cross-functional teams to gather information and convert it into structured documentation.
• Organize content logically and ensure proper version control and accessibility.
• Develop diagrams, flowcharts, and visual aids to simplify complex concepts and workflows.
• Continuously identify opportunities for documentation improvements based on user feedback and industry best practices.
• Stay updated on documentation standards, tools, and emerging trends.
• Adhere to US English writing standards and maintain consistency across all documents.

About the Company

Our client is a well-established product organization in the healthcare technology space, known for building secure, scalable, and user-centric platforms that simplify benefits administration and enterprise operations. They focus on innovation, process excellence, and continuous improvement, offering a collaborative environment where people, technology, and product thinking come together to create industry-leading solutions.