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dacgu; New Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

dacgu is seeking a Technical Writer in New Delhi, India, to create high-quality documentation that enhances product usability. The role involves collaborating with various teams to distill complex information into clear content, maintaining a centralized documentation repository, and continuously improving existing materials. Ideal candidates will have a degree in Computer Science or Engineering, strong communication skills, and familiarity with XML tools. Join a dynamic team committed to delivering exceptional product documentation.

Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
• Experience writing documentation for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail.

Responsibilities

• Develop comprehensive documentation that meets organizational standards.
• Translate complex product information into simple, polished content.
• Independently gather information from subject matter experts.

Skills

Project management

Understanding of SDLC

XML documentation tools

Quick learning of complex topics

Written and verbal communication

User experience improvement

Education

Bachelors/Masters in Computer Science, Engineering or relevant field

Certification through the Society for Technical Communicators

Job description

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented tech writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

Responsibilities

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Select appropriate medium for message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise

Skill sets / Experience

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Experience using XML tools to create documentation
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Bachelors/Masters in Computer Science, Engineering or relevant field
• Certification through the Society for Technical Communicators