Documentation & Customer service Executive

Airlift Trans Pacific Pvt. Ltd; Coimbatore District; On-site; INR 180,000 - 260,000; Full time

Job summary

Airlift Trans Pacific Pvt. Ltd is seeking a Customer Service Executive responsible for coordinating with customs agents, shipping lines, and stakeholders to ensure smooth and timely movement of goods.

You will maintain shipment records, track delivery information, and liaise with internal teams to resolve queries, delivering professional customer service and ensuring regulatory compliance.

Qualifications

• 1-3 years of experience in documentation or customer service role.
• Strong understanding of compliance regulations related to documents and processes.
• Excellent coordination skills for managing multiple tasks simultaneously.

Responsibilities

• Coordinate with customs agents, shipping lines, and other stakeholders to ensure smooth and timely movement of goods.
• Maintain accurate records of shipments, including tracking and delivery information.
• Coordinate with internal teams to resolve customer queries and issues in a timely manner.
• Provide excellent customer service by handling customer requests, concerns, and feedback professionally.

Skills

Documentation

Regulatory compliance

Customer service

Attention to detail

Communication skills

Job description

Roles and Responsibilities

DOCUMENTATION

• Ensure compliance with regulatory requirements by maintaining accurate records and documentation.
• Prepare and review documents related to import/export operations.
• Strong attention to detail with excellent communication skills.
• Manage customer documentation, ensuring accuracy and compliance with regulatory requirements.
• Ensure attention to detail in document management, maintaining organized records and files.

CUSTOMER SERVICE

• The role of a Customer Service Executive is to Coordinate with customs agents, shipping lines, and other stakeholders to ensure smooth and timely movement of goods.
• Maintain accurate records of shipments, including tracking and delivery information.
• Coordinate with internal teams to resolve customer queries and issues in a timely manner.
• Provide excellent customer service by handling customer requests, concerns, and feedback professionally.

Desired Candidate Profile

• 1-3 years of experience in documentation or customer service role.
• Strong understanding of compliance regulations related to documents and processes.
• Excellent coordination skills for managing multiple tasks simultaneously.