Dispatch Care Executive

Mahavastu Remedies; Dadri; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Supportive team culture

Growth opportunities

Industry exposure

Collaborative work environment

Job summary

MahaVastu Remedies is seeking a Dispatch Care Executive to coordinate with couriers, track shipments, and address customer dispatch-related queries. The role emphasizes accurate packaging, documentation, and on-time dispatch across orders.

Ideal candidates have 1-4 years in dispatch/logistics, strong Excel skills, and fluent English/Hindi, with the ability to handle multiple orders in a fast-paced setting.

Qualifications

• 1-4 years of experience in Dispatch, Logistics, E-commerce Operations.
• Hands-on experience in managing escalation.
• Knowledge of courier aggregators and logistics operations.
• Experience in shipment tracking and resolving delivery-related issues.
• Good understanding of order fulfillment and dispatch processes.
• Excellent communication skills in English and Hindi.
• Strong coordination and problem-solving abilities.
• Attention to detail and strong organizational skills.

Responsibilities

• Coordinate with courier and logistics partners for timely dispatch of orders.
• Track shipments and proactively monitor delivery status.
• Handle customer queries and resolve complaints related to dispatch, shipment tracking, delivery updates
• Coordinate with courier partners to resolve delivery-related issues.
• Ensure accurate packaging, dispatch, and documentation of customer orders.
• Maintain the dispatch sheet, including order, shipment, and customer details.
• Update order status and shipment details in the internal sheet.
• Maintain dispatch records and prepare daily dispatch reports.
• Ensure adherence to dispatch timelines and company service standards.
• Coordinate with the domestic department to ensure smooth order fulfillment.

Skills

Dispatch coordination

Logistics management

Shipment tracking

MS Excel

Bilingual English/Hindi

Tools

MS Excel

Google Sheets

Job description

Location: MahaVastu Remedies, F-321, F-Block, Sector 63, Noida, Uttar Pradesh 201301
Position: Dispatch Care Executive
Experience Required: 1- 4 Years
Working Days: 6 Days

Roles & Responsibilities

• Coordinate with courier and logistics partners for timely dispatch of orders.
• Track shipments and proactively monitor delivery status.
• Handle customer queries and resolve complaints related to dispatch, shipment tracking, delivery updates
• Coordinate with courier partners to resolve delivery-related issues.
• Ensure accurate packaging, dispatch, and documentation of customer orders.
• Maintain the dispatch sheet, including order, shipment, and customer details.
• Update order status and shipment details in the internal sheet.
• Maintain dispatch records and prepare daily dispatch reports.
• Ensure adherence to dispatch timelines and company service standards.
• Coordinate with the domestic department to ensure smooth order fulfillment.

Skills & Qualifications

• 1 - 4 years of experience in Dispatch, Logistics, E-commerce Operations,
• Hands-on experience in managing escalation.
• Knowledge of courier aggregators and logistics operations.
• Experience in shipment tracking and resolving delivery-related issues.
• Good understanding of order fulfillment and dispatch processes.
• Excellent communication skills in English and Hindi.
• Strong coordination and problem-solving abilities.
• Good knowledge of MS Excel and Google Sheets.
• Ability to work in a fast-paced environment and manage multiple orders efficiently.
• Attention to detail and strong organizational skills.

What We Offer

• A supportive work environment that encourages growth and innovation.
• Opportunity to work with a fast-growing organization in the Vastu and wellness industry.
• Learning and career growth opportunities.
• Collaborative and employee-friendly work culture.

About the Company

MahaVastu Remedies is a leading retail provider of Vastu Shastra solutions. We specialize in offering high-quality products, remedies, and expert guidance to help our clients create harmonious and prosperous living and working environments.

We transform homes, offices, factories, and commercial projects into powerhouses of success through the expert guidance of our experienced Acharyas. At MahaVastu Remedies, we are committed to fostering a collaborative, innovative, and supportive work environment where employees can grow professionally and contribute meaningfully.