Director, Organizational Change Management

S&P Global Market Intelligence; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

S&P Global Market Intelligence is seeking a Change Management Director to lead and deliver the change management portfolio within Enterprise Technology Strategy. You will collaborate with senior executives and cross-functional leads to align with organizational goals and ensure successful adoption across diverse user groups.

The role emphasizes developing a vision, roadmap, and standardized change management practices for complex transformational projects and ongoing BAU activities, with a focus

Qualifications

• Significant experience delivering structured methodology to modernize and transform change management in complex global firms.
• Extensive change management work across multi-year programs with thousands of participants.
• Proven ability to operate in a large, multi-stakeholder, global environment.
• Strong business acumen and leadership thinking demonstrated in past roles.

Responsibilities

• Define the change management vision and roadmap for Enterprise Technology Strategy workstreams.
• Oversee change management for large transformational programs and BAU activities.
• Design and deliver communications and training across channels with existing teams/tools.
• Collaborate with Corporate Communications and DTS Engagement on communication strategies.
• Engage governance and user stakeholder groups, including senior management and end users.
• Guide technology leaders to upskill change maturity and sponsorship capability.
• Standardize change management processes and outputs across the organization.
• Support user acceptance testing programs and collect feedback with project teams.
• Define and manage success metrics and adoption KPIs.
• Deliver change programs for large projects including persona analysis, readiness, and training.

Skills

Change management leadership

Stakeholder management

Programme governance

Communication strategy

Job description

Job Summary

The Change Management Director will define, drive, and deliver the change management portfolio for Enterprise Technology Strategy workstreams. That includes overseeing the change management success for several large, complex transformational projects, many smaller projects, and business as usual change as required. You will collaborate closely with senior executives, cross-divisional technology leads, PMO leads, and stakeholders across functions to ensure alignment with organizational goals and objectives.

Responsibilities

• Understand the vision and goals of the enterprise, technology strategy, and other Corporate functions, and design and align the organizational change management program accordingly, with special focus on sustainable people change.


• Provide vision and roadmap for change portfolio


• Apply a structured organizational change management methodology to achieve successful organizational change management, including for transformational programs and business-as-usual activities.


• Support the design, development, delivery, and management of modern and effective communications and training using a range of channels and leveraging existing teams and tools where possible


• Partner w/ Corporate Communications and DTS Engagement on communication strategies


• Engage all relevant governance and user stakeholder groups for change, including interaction with senior management, advisory groups, working groups, champions, super users, and end users


• Provide guidance to technology leaders to upskill change maturity and effective sponsorship competency


• Ensure standardization of change management process and outputs across the organization


• Ensure successful business user acceptance testing programs and feedback collection in collaboration with project teams


• Define and manage success metrics and KPIs for change and adoption


• For larger projects, deliver a change management program that contributes to the success of the projects including persona analysis, communications, impact and readiness assessment, success metrics, user acceptance testing and feedback management, training, and adoption at all levels


• Identify improvement opportunities as part of our continual process improvement efforts and help develop ways to influence change readiness and reduce change fatigue


• Provide change project and leadership competency status reporting and dashboards

Qualifications

Basic Required Qualifications

• The successful candidate will have significant experience delivering structured methodology to modernize and transform how change management is achieved in complex, global firms across large, diverse user groups.


• Substantial relevant experience in organizational change management gained over many years and a variety of circumstances including complex and strategic multi-year programs with 5,000+ participants


• Substantial experience operating in a complicated multi-stakeholder environment in a large global firm


• Experienced in stakeholder management, relationship management, and holding people to account including senior management


• Strong business acumen


• Strong thought leadership and problem solving

Additional Preferred Qualifications

• Excellent prioritization skills with the ability to remain calm and make good decisions in a fast-paced environment with changing priorities


• Experience in direct and indirect people management with the ability to effectively coordinate the activities of multiple groups


• High emotional intelligence with the skills and confidence to positively maintain and influence culture


• Qualified and experienced in a recognized change management methodology such as Prosci, ADKAR, and experience in adapting methodology to fit conditions


• Exceptional verbal and presentation communication skills at all levels, globally