Director of Technical Support

crewlia; India; Remote; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits (varies\u

Fully remote, flexible work hours

Opportunity to work on high-impact on?

Job summary

crewlia is seeking a Director of Technical Support to lead our growing remote team. This role blends strategic thinking with hands-on execution to shape operations, drive initiatives, and deliver exceptional results across the function.

You will manage scheduling, ensure data hygiene, gather client feedback, and troubleshoot complex issues while working in a fully distributed environment. The position offers a performance-based bonus, annual learning stipend, flexible hours, and health benefits.

Qualifications

• 5+ years of experience in operations or support leadership.
• Excellent written and verbal communication.
• Experience managing remote distributed teams.
• Strong analytical abilities with data-driven decision making.

Responsibilities

• Manage daily scheduling, meetings, and cross-team communications.
• Maintain detailed records of stakeholder interactions.
• Ensure data hygiene across internal records.
• Gather client feedback to drive process improvements.
• Troubleshoot and resolve complex operational or customer issues.

Skills

Project management

Communication

Remote work

Prioritization

Data-driven decisions

Tools

Asana

Jira

Monday.com

Job description

We are actively seeking a highly motivated Director of Technical Support to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Manage daily scheduling, coordinate meetings, and facilitate cross-team communications.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Maintain highly accurate internal records and ensure strict data hygiene protocols.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Troubleshoot, investigate, and resolve complex operational or customer issues.

Required Skills & Qualifications:

• High-level proficiency with industry-standard project management software (Asana, Jira, Monday).
• Exceptional written, verbal, and asynchronous communication capabilities.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• 1-3 years of demonstrated, progressive success in a relevant functional role.

What You’ll Bring:

• Strong analytical abilities coupled with a commitment to data-driven decision making.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.