Director of IT Operations

Joblet-AI; India; Remote; INR 1,500,000 - 3,500,000; Full time

Benefits offered by this job

Performance-based bonus structure

Annual learning & development stipend

Health and wellness benefits (location

Fully remote, flexible work hours

Job summary

Joblet-AI is seeking a Director of IT Operations to lead a fully remote, globally distributed team. You will shape strategic initiatives, ensure operational excellence, and partner with executives to deliver key milestones while maintaining rigorous stakeholder engagement.

The role requires 8–10+ years in similar functions, strong experience with collaboration tools, and a proven track record in operations, project management, or client success. Flexible hours and remote work are offered.

Qualifications

• 8–10+ years in a senior operations role.
• Proven experience in remote, distributed environments.
• Strong knowledge of helpdesk, ticketing, or CRM software.
• Track record in operations, project management, or client success.
• Proficiency with Google Workspace and Microsoft 365.

Responsibilities

• Maintain detailed records of stakeholder interactions.
• Develop and execute high-level departmental strategies.
• Analyze workflows to identify bottlenecks and scale solutions.
• Collaborate with executive leadership to hit milestones.
• Lead and scale a globally distributed team.

Skills

Remote work experience

Stakeholder management

Negotiation

Team collaboration

Operational excellence

Tools

Helpdesk software

CRM software

Google Workspace

Microsoft 365

Job description

We are actively seeking a highly motivated Director of IT Operations to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Maintain highly detailed and accurate records of all stakeholder interactions.
• Develop, communicate, and execute high-level overarching departmental strategies.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Collaborate directly with executive leadership to drive core company milestones.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.

Required Skills & Qualifications:

• Proven comfort and productivity operating in a fully remote, distributed environment.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Proven track record in operations, project management, or client success.
• High-level proficiency with Google Workspace and Microsoft 365.

What You’ll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.