Director of Admissions

HireFlexperts; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

HireFlexperts in Bengaluru seeks a Director of Admissions to own the end-to-end admissions function and drive revenue growth. You will lead and scale admissions and counselling teams, optimize the funnel, and establish scalable processes to improve customer experience and retention.

You will collaborate with Marketing, Operations, and Product to refine lead management, dashboards, and performance reviews. A proven track record in high-ticket sales and managing distributed teams is essential.

Qualifications

• 10+ years of total professional experience required.
• Senior leadership experience in Admissions, Counselling, or related EdTech fields.
• Proven track record of achieving revenue and conversion targets.
• Experience managing large teams and remote/distributed teams.
• Strong understanding of end-to-end admissions and sales funnel.
• Excellent communication, negotiation, and stakeholder management skills.

Responsibilities

• Own end-to-end Admissions function and revenue.
• Lead and scale admissions and counselling teams.
• Own funnel from lead gen to onboarding and retention.
• Develop strategies to meet revenue and admissions targets.
• Build SOPs, dashboards, and performance frameworks.
• Coach and mentor leaders and counsellors.
• Monitor KPIs like leads, conversions, and retention.

Skills

Leadership

Admissions

Sales management

Data analytics

Mentoring

Strategic planning

Tools

Dashboards

CRM systems

MS Excel

Job description

We are looking for an experienced and results-driven Director of Admissions to lead and scale the complete admissions function.

This is not just a sales leadership role. We are looking for a leader who can take ownership of admissions revenue, conversion, team performance, customer experience, and long-term business growth.

Key Responsibilities

• Lead and manage the complete Admissions function with end-to-end ownership.
• Own admissions revenue, conversion rates, productivity, and overall business performance.
• Manage the complete admissions funnel from lead generation and first interaction to counselling, conversion, payment, onboarding, and retention.
• Build, manage, and scale high-performing admissions and counselling teams.
• Develop strategies to consistently achieve and exceed revenue and admissions targets.
• Analyse the complete sales and admissions funnel to identify gaps, bottlenecks, drop-offs, and opportunities for improvement.
• Monitor key performance metrics including leads, connect rates, counselling performance, conversion rates, follow-ups, revenue, productivity, and retention.
• Identify customer objections and decision-making patterns and develop strategies to improve conversion.
• Build strong and scalable processes, SOPs, dashboards, review mechanisms, and performance frameworks.
• Establish effective daily, weekly, and monthly performance review systems.
• Coach and mentor Counsellors, Team Leaders, Managers, and other admissions leadership teams.
• Develop future leaders and create a strong leadership pipeline within the admissions function.
• Improve team communication, counselling quality, objection handling, follow-up discipline, and closing capabilities.
• Manage remote and geographically distributed teams, where applicable.
• Identify underperforming teams and implement structured improvement plans.
• Use data, analytics, and business insights to make strategic decisions.
• Work closely with Marketing, Operations, Product, Finance, and other functions to improve the overall customer journey.
• Ensure effective lead management and minimize lead leakage and revenue loss.
• Build a culture of accountability, ownership, learning, and high performance.
• Ensure that sales and admissions practices remain ethical, customer-focused, and aligned with the company's values.
• Balance aggressive business goals with customer trust, quality, and long-term brand reputation.

Requirements

• 10+ years of total professional experience is required.
• Proven experience in senior leadership roles within Admissions, Counselling, Inside Sales, High-Ticket Sales, EdTech, Education, Coaching, or related industries.
• Strong experience managing large sales/admissions teams.
• Proven track record of achieving ambitious revenue and conversion targets.
• Experience managing Managers, Team Leaders, Counsellors, and large teams.
• Strong understanding of the complete admissions/sales funnel.
• Excellent understanding of lead management, follow-ups, objections, conversion, customer decision-making, and retention.
• Experience building and implementing scalable sales/admissions processes and systems.
• Strong data analysis and performance management capabilities.
• Experience creating and monitoring dashboards, KPIs, targets, and performance metrics.
• Strong coaching and mentoring capabilities.
• Experience in managing and improving underperforming teams.
• Experience managing remote or geographically distributed teams is preferred.
• Excellent communication, negotiation, leadership, and stakeholder management skills.
• Strong business acumen with a results-oriented approach.
• Ability to take complete ownership of business outcomes.