Digital Repair Specialist

Reliance Jio; Eluru; Vor Ort; INR 300.000 - 540.000; Vollzeit

Zusammenfassung

Reliance Jio in Eluru, Andhra Pradesh invites applications for the Digital Repair Specialist. The role involves onboarding and certifying partner technicians, managing device repairs, and coordinating field training across touchpoints.

You will monitor KPIs, drive corrective actions, and ensure timely issue resolution to maintain customer satisfaction. Travel to touchpoints and hands-on training through OJTs are required, with focus on CRM data, repairs, spares, and software upgrades.

Qualifikationen

• Diploma in ECE/Telecommunication/IT/CS required.
• 2-4 years of experience in repair/field service operations.

Aufgaben

• Shortlist, onboard and certify Partner/Technician.
• Ensure availability and manage upgrades or terminations.
• Conduct initial training, reskilling, upskilling, and refresher programs.
• Deliver hands-on field training through OJTs.
• Track KPIs and performance metrics of partners and technicians.
• Take corrective actions based on evaluation outcomes.
• Guide and support issue resolution within TAT to ensure customer satisfaction.
• Conduct audits, inventory reconciliation and FTTx device inspections.
• Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades.
• Train and support extended service points.
• Travel to touchpoints as per requirement.
• Handle complaint management, out-calling, and coaching Jio Associates as per need.

Kenntnisse

Handset repair

Spares operations

CRM systems

Field team management

Customer interactions

Ausbildung

Diploma in ECE/Telecommunication/IT/CS

Jobbeschreibung

Jio Is inviting application for the role Digital Repair Specialist at Eluru Andhra, Pradesh

Requirements

1. Education: Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
2. Experience : 2-4 years

Job Description:

1. Shortlist, onboard and certify Partner/Technician
2. Ensure availability and manage upgrades or terminations,
3. Conduct initial training, reskilling, upskilling, and periodic,refresher programs
4. Deliver hands-on field training through OJTs
5. Track KPIs and performance metrics of partners and technicians
6. Take corrective actions based on evaluation outcomes
7. Guide and support issue resolution within TAT to ensure customer,satisfaction
8. Conduct audits, inventory reconciliation and FTTx device inspections
9. Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades
10. Train and support extended service points
11. Travel to touchpoints as per requirement
12. Handle complaint management, out-calling, and coaching Jio,Associates as per need

Skill Set:

1. Handset repair skills,
2. Knowledge of spares operations,
3. Knowledge of CRM Systems,
4. Technical knowledge and field team management skills
5. Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades