Customer Relationship Manager, Digital Sales

Sureena Chowdhri Retail; New Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

Sureena Chowdhri Retail in Delhi seeks a dynamic Customer Relationship Manager (CRM) Digital Sales to manage customer relationships, drive online sales growth, and boost engagement across digital channels.

You will nurture leads, coordinate with marketing and operations, and use CRM tools to track performance and meet revenue targets.

The ideal candidate has 2-5 years of CRM or digital sales experience, strong communication and negotiation skills, and a customer‑focused mindset.

Qualifications

• Bachelor's degree in business administration, marketing, or related field.
• 2-5 years of experience in customer relationship management or digital sales.
• Strong communication and negotiation skills.
• Proficiency in CRM software and digital sales tools.

Responsibilities

• Manage and maintain relationships with new and existing customers through digital platforms.
• Handle inbound and outbound digital sales inquiries and convert leads into customers.
• Develop and execute digital sales strategies to increase revenue and customer retention.
• Monitor customer interactions in CRM software and ensure accurate data management.
• Address customer queries, complaints, and feedback promptly and professionally.
• Coordinate with marketing, operations, and technical teams to ensure smooth service delivery.
• Track sales performance metrics and prepare regular reports for management.
• Identify upselling and cross-selling opportunities to maximize revenue.
• Stay updated with digital marketing trends and customer engagement tools.

Skills

Communication skills

Negotiation skills

CRM proficiency

Digital sales

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Digital sales tools

Job description

Job Summary

We are seeking a dynamic and results-driven Customer Relationship Manager (CRM) Digital Sales to manage customer relationships, drive online sales growth, and enhance customer engagement through digital channels. The ideal candidate will be responsible for nurturing leads, maintaining long-term customer relationships, and achieving digital revenue targets through effective communication and sales strategies.

Key Responsibilities

• Manage and maintain relationships with new and existing customers through digital platforms (email, WhatsApp, social media, website inquiries, etc.).
• Handle inbound and outbound digital sales inquiries and convert leads into customers.
• Develop and execute digital sales strategies to increase revenue and customer retention.
• Monitor customer interactions in CRM software and ensure accurate data management.
• Address customer queries, complaints, and feedback in a timely and professional manner.
• Coordinate with marketing, operations, and technical teams to ensure smooth service delivery.
• Track sales performance metrics and prepare regular reports for management.
• Identify upselling and cross-selling opportunities to maximize revenue.
• Stay updated with digital marketing trends and customer engagement tools.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 2-5 years of experience in customer relationship management or digital sales.
• Strong communication and negotiation skills.
• Proficiency in CRM software and digital sales tools.
• Good understanding of digital marketing channels and online sales processes.
• Customer-focused with excellent problem-solving skills.
• Ability to work independently and meet sales targets.