Digital Business - Lead Automation - Mumbai

Kotak Securities Limited; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in Mumbai seeks a Lead Automation to drive end-to-end automation for calling teams using Voice Bots and Conversational AI.

You will design customer engagement journeys across reactivation, sales, service, cross-sell and retention, and work with business stakeholders to identify automation opportunities. Collaborating with technology teams, vendors, Compliance, Risk and Information Security, you will integrate Voice Bots with SFDC and internal systems to

Responsibilities

• Lead end-to-end automation initiatives for calling teams using Voice Bots and Conversational AI.
• Design and implement customer engagement journeys across Reactivation, Sales, Service, Cross-Sell, and Retention campaigns.
• Work closely with business teams to identify use cases suitable for automation.
• Coordinate with technology teams, vendors, Compliance, Risk, and Information Security teams for deployment.
• Integrate Voice Bots with SFDC and internal systems to enable seamless lead management and customer interaction tracking.

Job description

Digital Business - Lead Automation - Mumbai Kotak Infiniti, Mumbai, Maharashtra, India Full Time

Job Description

Key Responsibilities

• Lead end-to-end automation initiatives for calling teams using Voice Bots and Conversational AI.
• Design and implement customer engagement journeys across Reactivation, Sales, Service, Cross-Sell, and Retention campaigns.
• Work closely with business teams to identify use cases suitable for automation.
• Coordinate with technology teams, vendors, Compliance, Risk, and Information Security teams for deployment.
• Integrate Voice Bots with SFDC and internal systems to enable seamless lead management and customer interaction tracking.

Job Snapshot

Updated Date

18-09-2026

Job ID

Job_708

Department

Digital Business