Deputy General Manager

Languafina Global Services Llp; Sector 10; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Languafina Global Services Llp in Noida seeks a DGM/GM Business Development to lead growth for our BPO/KPO services. The role focuses on new client acquisition, strategic partnerships, and expanding large accounts.

You will work with CXOs and operations teams to create go-to-market plans, manage end-to-end deal cycles, and ensure revenue targets are met in a competitive domestic BPO market.

Qualifications

• 15+ years of BD experience in Domestic BPO/KPO.
• Proven track record of acquiring large BPO accounts.
• Strong network with senior decision-makers in target segments.
• Good understanding of GTM strategies, sales cycles, and revenue growth.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead BD initiatives for the BPO/KPO business with focus on new client acquisition.
• Identify, develop, and convert new business opportunities across domestic BPO segments.
• Build and maintain relationships with CXOs, business heads, procurement teams, and key decision-makers.
• Develop and manage a strong pipeline of prospective clients and large accounts.
• Drive end-to-end BD cycle from lead generation and prospecting to proposal, negotiation, closure, and transition.
• Develop and execute GTM strategies to expand the organization's presence across target markets.
• Identify opportunities across domestic customer support, sales, collections, contact centre, and other BPO processes.
• Lead client presentations, solution discussions, commercial negotiations, and deal closures.
• Work with internal operations, solutioning, finance, and delivery teams to tailor proposals to client requirements.
• Drive revenue growth through new client acquisition and expansion opportunities.
• Monitor market trends, competitor activity, and customer requirements in the BPO/KPO sector.
• Maintain accurate sales forecasts, BD MIS, and revenue projections.
• Take ownership of BD targets and ensure revenue/acquisition goals are met.
• Lead and mentor BD teams where applicable.

Skills

Business Development

BPO/KPO

Leadership

Client relations

GTM strategy

Job description

We are hiring for one of our clients, a well-established company in the telecom domain, specializing in telecom infrastructure and solutions.

Job Title: DGM/GM Business Development (BPO Services)

Location: Noida

Experience: 15+ Years

Industry: BPO / KPO

Job Overview-

We are looking for an experienced and result-oriented Business Development leader to drive business growth and new client acquisition for our BPO/KPO business.

The ideal candidate should have 15+ years of Business Development experience, preferably within the Domestic BPO industry, with a strong track record of acquiring new business, developing large accounts, and building long-term client relationships.

The role requires a strong understanding of sales, collections, and contact centre processes, along with the ability to develop and execute effective go-to-market strategies.

Key Responsibilities-

• Lead business development initiatives for the BPO/KPO business, with a strong focus on new client acquisition.
• Identify, develop, and convert new business opportunities across relevant domestic BPO segments.
• Build and maintain strong relationships with CXOs, business heads, procurement teams, and key decision-makers.
• Develop and manage a strong pipeline of prospective clients and large accounts.
• Drive the complete business development cycle, from lead generation and prospecting to proposal, negotiation, closure, and transition.
• Develop and execute GTM strategies to expand the organization's presence across target markets and customer segments.
• Identify opportunities across domestic customer support, sales, collections, contact centre, and other BPO processes.
• Lead client presentations, solution discussions, commercial negotiations, and deal closures.
• Work closely with internal operations, solutioning, finance, and delivery teams to develop customized proposals aligned with client requirements.
• Drive revenue growth through new client acquisition, strategic accounts, and expansion opportunities.
• Monitor market trends, competitor activity, customer requirements, and emerging opportunities within the BPO/KPO sector.
• Maintain accurate sales forecasts, business development MIS, pipeline reports, and revenue projections.
• Take ownership of business development targets and ensure achievement of agreed revenue and acquisition goals.
• Lead and mentor business development teams, where applicable, and establish a performance-driven sales culture.

Key Requirements-

• 15+ years of experience in Business Development, preferably within the Domestic BPO/KPO industry.
• Strong track record of acquiring new business and closing large BPO accounts.
• Proven experience in domestic customer support, sales, collections, contact centre, or related BPO processes.
• Strong existing client network and ability to build relationships with senior decision-makers.
• Good understanding of BPO industry dynamics, GTM strategies, lead generation, revenue growth, and commercial negotiations.
• Strong experience managing the complete business development lifecycle from prospecting to closure.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong leadership, ownership, and result-orientation.
• Ability to operate independently and drive business development initiatives in a target-driven environment.

Preferred Profile-

Candidates with a strong track record in domestic BPO business development, particularly those with an established network of potential clients and experience in acquiring and managing large accounts, will be preferred.