Destination expert (B2C Sales)

Ternigo Trips; West Bengal; On-site; INR 350,000 - 520,000; Full time

Job summary

Ternigo Trips in India seeks a high-energy Travel Sales & Relationship Executive to lead customer inquiries, design custom holiday packages, prepare quotations, and close bookings. You will be the primary contact for travelers and a key driver of delightful, memorable experiences.

You'll research destinations, especially Southeast Asia, coordinate with hotels, DMCs and transport, and manage CRM entries and pipelines.

Qualifications

• 2–5 years of professional travel sales experience incl. agencies/OTAs/DMCs.
• Fluency in English and Hindi, written and spoken.
• Strong customer relationship, follow-up, and negotiation skills.
• Hands-on experience with a CRM system.
• Proficiency in Excel / Google Sheets and Google Docs.

Responsibilities

• Handle incoming travel inquiries via calls, WhatsApp, website, and email.
• Design and price customized itineraries and quotations.
• Maintain relationships to drive repeat bookings and referrals.
• Coordinate with hotels, DMCs, and transport partners for bookings.
• Record inquiries, quotes, and bookings in CRM and track with sheets.

Skills

Travel sales experience

CRM experience

Fluent English

Fluent Hindi

Excel/Google Sheets

Customer relationship

Negotiation skills

CRM software

Tools

CRM software

Job description

We are looking for a high-energy Travel Sales & Relationship Executive to join our growing travel business.

In this role, you will be the primary point of contact for incoming travel inquiries—understanding customer requirements, designing custom holiday packages, preparing quotations, and closing bookings. If you love speaking with travelers, have a passion for destination research, and want to build a long-term career with an early-stage startup, we’d love to talk to you!

Key Responsibilities1. Customer Handling & Sales

• Manage incoming travel inquiries received via calls, WhatsApp, website, and email.
• Understand customer travel preferences, budgets, dates, and destination requirements.
• Recommend tailored hotels, destinations, activities, and holiday packages.
• Prepare accurate, attractive, and customized itineraries and price quotations.
• Maintain customer relationships throughout the booking journey to drive repeat bookings and referrals.

2. Travel Planning & Destination Expertise

• Research hotels, transfers, activities, and local travel services to build practical itineraries.
• Develop deep expertise in international travel, with a strong focus on Southeast Asian destinations (Maldives, Thailand, Bali/Indonesia, Singapore, Malaysia, Vietnam).
• Ensure all destination and package information shared with customers is accurate and commercially viable.

3. CRM, Pipeline & Vendor Coordination

• Record and update all customer inquiries, follow-ups, quotes, and bookings in the CRM.
• Use Google Sheets / Excel for sales pipeline tracking, reporting, and basic analysis.
• Coordinate with internal execution teams, hotels, DMCs, and transport partners to ensure smooth booking handovers.
• Promptly handle and escape any customer or booking issues as they arise.

Required Skills & Experience

Must-Have:

• 2–5 years of professional experience in travel sales, travel agencies, holiday packages, OTAs, or DMCs. Fluency in English and Hindi (both spoken and written) is mandatory. Strong customer relationship, follow-up, and negotiation skills. Hands-on experience working with a CRM system.
• Proficiency with Excel / Google Sheets and Google Docs. Ability to manage multiple client inquiries simultaneously in a fast-moving environment.

Preferred:

• Experience selling international holiday packages.
• Knowledge of Southeast Asian destinations, international hotels, and itineraries.
• Prior experience handling B2C travel customers and working with travel suppliers/DMCs.

Career Growth Path

• We offer a clear trajectory for long-term growth: Travel Sales Executive Senior Travel Expert Team Lead

• As a high performer, you will gradually take on team leadership responsibilities, including mentoring new hires, managing a team of travel consultants, monitoring sales SOPs, and driving destination training.

What We Offer

• Opportunity to join an early-stage, fast-moving travel startup.
• High ownership, direct exposure to business growth, and mentorship from the leadership team.
• Deep exposure to international travel sales, customer experience, and operations.
• Clear path to a Team Lead position.