Technical Support Engineer

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Karnataka is seeking a dedicated Technical Support Engineer to join our team. The role focuses on providing first and second-level technical support to clients, resolving hardware and software issues promptly, and delivering clear guidance to non-technical users.

You will document interactions in our ticketing system, collaborate with colleagues to improve processes, and stay up-to-date with product knowledge to ensure accurate support.

Qualifications

• Experience providing L1/L2 technical support.
• Strong troubleshooting and issue-resolution skills.
• Excellent written and verbal communication with customers.

Responsibilities

• Provide technical support for hardware and software issues in a timely manner.
• Troubleshoot and diagnose technical problems, escalating when needed.
• Maintain detailed records of customer interactions in the ticketing system.
• Collaborate with team members to improve support processes.
• Stay updated on product knowledge to provide accurate support.

Skills

L1/L2 support

Troubleshooting

Clear communication

Independent & team work

Tools

Ticketing system

Job description

We are seeking a dedicated Technical Support Engineer to join our team in Karnataka. The ideal candidate will be responsible for providing first and second-level technical support to our clients, ensuring that their issues are resolved efficiently and effectively. This role requires a strong understanding of troubleshooting techniques and the ability to communicate technical information clearly to non-technical users.

Key Responsibilities:

• Provide technical support for hardware and software issues, addressing customer inquiries and resolving problems in a timely manner.
• Troubleshoot and diagnose technical issues, escalating complex problems to higher-level support when necessary.
• Maintain detailed records of customer interactions and technical issues in our support ticketing system.
• Collaborate with other team members to improve support processes and enhance customer satisfaction.
• Stay updated on product knowledge and technical skills to provide accurate support.

Required Skills:

• Proficiency in technical support processes, including L1 and L2 support.
• Strong troubleshooting skills and the ability to analyze and resolve technical issues.
• Excellent communication skills, both verbal and written, to effectively assist customers.
• Ability to work independently and as part of a team in a fast-paced environment.

If you are passionate about technology and customer service, and you meet the experience requirements, we encourage you to apply for this exciting opportunity to grow your career in technical support.