Desktop Support - Mumbai - 3i Infotech

3i Infotech; Mumbai Suburban; On-site; INR 300,000 - 420,000; Full time

Job summary

3i Infotech in Mumbai is seeking a proactive Desktop Support Engineer with 1+ years of experience to provide end-user IT support in a fast-paced e-commerce environment. You will troubleshoot desktops, laptops, printers, OS, and basic network issues to minimize downtime for business users.

Responsibilities include L1/L2 support, Outlook and Office 365 configuration, Active Directory, ticketing system logging, and coordinating with vendors for hardware repairs.

Qualifications

• 1+ years of experience in desktop support or end-user computing.
• Proficiency with Windows 10/11 and Microsoft Office 365.
• Hands-on hardware troubleshooting for desktops, laptops, and printers.
• Basic knowledge of Active Directory and TCP/IP networking.

Responsibilities

• Provide L1/L2 technical support for desktops, laptops, peripherals, and end-user devices.
• Install, configure, and troubleshoot Windows operating systems and business applications.
• Diagnose and resolve hardware, software, printer, and peripheral-related issues.
• Configure and troubleshoot Outlook, Microsoft Office, and email-related issues.
• Provide support for user account management, password resets, and Active Directory.
• Perform software installations, upgrades, patches, and system updates.
• Troubleshoot LAN/Wi-Fi connectivity and basic networking issues.
• Coordinate with vendors for hardware repairs and warranty replacements.
• Maintain IT asset inventory and documentation.
• Log, track, and resolve incidents through the IT ticketing system while adhering to SLAs.
• Support onboarding and offboarding activities, including system setup and user access.
• Ensure compliance with IT security policies and standard operating procedures.

Skills

Windows 10/11

Microsoft Office 365

Desktop hardware

Printer troubleshooting

Active Directory

Networking basics

Ticketing tools

Communication skills

Tools

ServiceNow

Freshservice

Jira Service Management

Job description

Job Description Desktop Support Engineer

Job Title: Desktop Support Engineer

Experience: 1+ Years

Location: Mumbai (borivali goregaon)

Domain: E-commerce

Job Summary

We are looking for a proactive and customer-focused Desktop Support Engineer with 1+ years of experience to provide end-user IT support in a fast-paced e-commerce environment. The ideal candidate should have hands-on experience in troubleshooting desktops, laptops, printers, operating systems, and basic network issues while ensuring minimal downtime for business users.

Key Responsibilities

• Provide L1/L2 technical support for desktops, laptops, peripherals, and end-user devices.
• Install, configure, and troubleshoot Windows operating systems and business applications.
• Diagnose and resolve hardware, software, printer, and peripheral-related issues.
• Configure and troubleshoot Outlook, Microsoft Office, and email-related issues.
• Provide support for user account management, password resets, and Active Directory.
• Perform software installations, upgrades, patches, and system updates.
• Troubleshoot LAN/Wi-Fi connectivity and basic networking issues.
• Coordinate with vendors for hardware repairs and warranty replacements.
• Maintain IT asset inventory and documentation.
• Log, track, and resolve incidents through the IT ticketing system while adhering to SLAs.
• Support onboarding and offboarding activities, including system setup and user access.
• Ensure compliance with IT security policies and standard operating procedures.

Required Skills

• 1+ years of experience in Desktop Support or End-User Computing.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Hands-on experience with desktop/laptop hardware troubleshooting.
• Basic knowledge of Active Directory, DNS, DHCP, and TCP/IP networking.
• Experience with printer installation and troubleshooting.
• Familiarity with ticketing tools such as ServiceNow, Freshservice, or Jira Service Management.
• Basic knowledge of antivirus management and endpoint security.
• Good understanding of IT asset management and documentation.
• Excellent communication, troubleshooting, and customer service skills.

Looking for only immediate joiner within 15days