Desktop Support Engineer - Chennai - 3i Infotech

3i Infotech; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

3i Infotech in Chennai is seeking an experienced Desktop Engineer to provide end-user computing and IT infrastructure support. You will troubleshoot hardware, software, operating system, and network issues to ensure smooth day-to-day IT operations.

The ideal candidate should have hands-on experience in desktop support, Windows OS, networking, system installation, and end-user support, with the ability to manage incidents and service requests from the Chennai site.

Qualifications

• 2+ years in Desktop Support / IT Support.
• Hands-on hardware and software troubleshooting experience.
• Good understanding of Windows and basic networking.

Responsibilities

• Provide L1/L2 desktop and end-user support for hardware and software.
• Troubleshoot desktops, laptops, printers, scanners, and other peripherals.
• Install and troubleshoot Windows operating systems and office applications.
• Perform OS and software upgrades and patching.
• Troubleshoot LAN, Wi-Fi, DNS, DHCP, and basic network connectivity.
• Maintain IT asset records and ticketing data.
• Provide on-site support at Chennai/client locations.

Skills

Desktop Hardware Troubleshooting

Windows 10/11 troubleshooting

Networking concepts

MS Office 365

Outlook configuration

Printer installation/troubleshooting

Active Directory basics

VPN & remote support tools

Ticketing / Helpdesk tools

General troubleshooting

Education

B.E./B.Tech in Computer Science / IT / Electronics

Job description

Job Description

Position:-Desktop Engineer
Desktop Engineer / Desktop Support Engineer
Location:-Chennai
Experience:-2+ Years
Employment Type:- Full-Time

Job Summary

We are looking for an experienced Desktop Engineer to provide end-user computing and IT infrastructure support. The candidate will be responsible for troubleshooting hardware, software, operating system, network, and desktop-related issues and ensuring smooth day-to-day IT operations.
The ideal candidate should have good hands-on experience in desktop support, hardware troubleshooting, Windows OS, networking, system installation, and end-user support.

Key Responsibilities

• Provide L1/L2 desktop and end-user support for hardware and software-related issues.
• Troubleshoot desktops, laptops, printers, scanners, monitors, keyboards, mice, and other IT peripherals.
• Install, configure, and troubleshoot Windows operating systems and standard business applications.
• Perform OS installation, system configuration, software installation, patching, and upgrades.
• Troubleshoot LAN, Wi-Fi, IP configuration, DNS, DHCP, and basic network connectivity issues.
• Configure and troubleshoot printers and other network peripherals.
• Perform hardware diagnosis, replacement, and preventive maintenance.
• Handle user issues related to Outlook, MS Office, browsers, VPN, and other enterprise applications.
• Create, update, and maintain tickets in the IT service management/helpdesk tool.
• Follow up on unresolved incidents and coordinate with relevant infrastructure teams.
• Maintain IT asset records and support hardware/software inventory activities.
• Provide on-site support to users and ensure timely resolution of incidents and service requests.
• Follow IT security policies, standard operating procedures, and organizational guidelines.

Required Technical Skills

• Strong knowledge of Desktop/Laptop Hardware Troubleshooting.
• Good knowledge of Windows 10/11 installation, configuration, and troubleshooting.
• Basic knowledge of Networking concepts:
• TCP/IP
• DNS
• DHCP
• LAN/WAN
• Wi-Fi
• IP addressing
• Network troubleshooting
• Hands-on experience with MS Office / Microsoft 365.
• Knowledge of Outlook configuration and troubleshooting.
• Knowledge of printer installation and troubleshooting.
• Basic knowledge of Active Directory user creation, password reset, account unlock, and basic administration.
• Basic knowledge of VPN and remote-support tools.
• Knowledge of IT ticketing/service desk tools.
• Good troubleshooting and problem-solving skills.

Educational Qualification

Preferred:

• B.E./B.Tech in Computer Science, IT, Electronics, or related discipline.

Certification Requirement

• Candidates with a full-time B.E./B.Tech degree: Hardware & Networking certification is NOT mandatory.
• Candidates with B.A./B.Com or other non-technical graduation: Must possess a Hardware & Networking certification/course from a recognized institute.

Soft Skills

• Good communication and interpersonal skills.
• Strong customer/end-user handling skills.
• Good analytical and troubleshooting ability.
• Ability to work independently as well as in a team.
• Good documentation and ticket management skills.
• Willingness to work from the client/site location as required.

Candidate Profile

• Experience: 2+ years in Desktop Support / Desktop Engineering / IT Support.
• Strong hands-on experience in hardware and software troubleshooting.
• Good understanding of Windows and basic networking.
• Candidates should be comfortable providing on-site/end-user support in Chennai.
• Good communication skills are required.

Mandatory Criteria

2+ years of relevant Desktop Support experience + Hardware/Software troubleshooting + Windows + Basic Networking.

Education rule

• Full-time B.E./B.Tech (Hardware Networking Certification) not required
  
• B.A./B.Com - If it is distance learning or correspondence (Hardware & Networking certification mandatory)