Desktop Support Engineer - L1 (Chennai)

Inspirisys; Chennai; On-site; INR 300,000 - 400,000; Full time

Job summary

Inspirisys in Chennai invites applications for an IT Helpdesk/Support role. The candidate will provide first-level support for desktops, laptops, printers, and related IT equipment, and will install, configure, and troubleshoot Windows OS and essential software.

Responsibilities include assisting users with email, network connectivity, and performance issues, configuring Outlook and MS Office, performing hardware diagnostics, and maintaining asset records with timely updates, while adhering to

Qualifications

• Basic knowledge of desktop/laptop hardware troubleshooting.
• Understanding of Windows OS installation and configuration.
• Familiarity with MS Office, Outlook, printers, and networking basics.
• Good communication and user-handling skills.
• Ability to work in rotational shifts if required.
• Basic understanding of ticketing tools and IT support processes.

Responsibilities

• Provide first-level support for desktops, laptops, printers, scanners, and related IT equipment.
• Install, configure, and troubleshoot Windows operating systems and basic software applications.
• Handle user issues related to email, network connectivity, system performance, and peripheral devices.
• Configure and support Outlook, MS Office, Teams, and other business applications.
• Perform hardware diagnostics and coordinate repairs/replacements when required.
• Install and configure antivirus and security updates.
• Maintain IT asset records and update ticketing systems regularly.
• Support basic LAN/Wi-Fi connectivity troubleshooting.
• Escalate unresolved technical issues to the respective support teams.
• Provide timely updates and maintain SLA compliance.

Skills

Hardware troubleshooting

Windows OS configuration

MS Office & Outlook

Networking basics

Communication

Shift flexibility

Ticketing tools

IT support processes

Job description

Key Responsibilities

• Provide first-level support for desktops, laptops, printers, scanners, and related IT equipment.
• Install, configure, and troubleshoot Windows operating systems and basic software applications.
• Handle user issues related to email, network connectivity, system performance, and peripheral devices.
• Configure and support Outlook, MS Office, Teams, and other business applications.
• Perform hardware diagnostics and coordinate repairs/replacements when required.
• Install and configure antivirus and security updates.
• Maintain IT asset records and update ticketing systems regularly.
• Support basic LAN/Wi-Fi connectivity troubleshooting.
• Escalate unresolved technical issues to the respective support teams.
• Provide timely updates and maintain SLA compliance.

Required Skills

• Basic knowledge of desktop/laptop hardware troubleshooting.
• Understanding of Windows OS installation and configuration.
• Familiarity with MS Office, Outlook, printers, and networking basics.
• Good communication and user-handling skills.
• Ability to work in rotational shifts if required.
• Basic understanding of ticketing tools and IT support processes.