Desktop Support Engineer

Careernet; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

Careernet is hiring an IT Helpdesk/Desktop Support Engineer in Chennai, India. The role provides first-line technical support in a Windows-based environment, handling AD user administration, software deployment, patch management, and end-user support.

The ideal candidate has hands-on experience with Windows domain environments and IT ticketing systems, and will work in rotational day shifts with UK-time weekend requirements.

Qualifications

• 2+ years of IT Helpdesk/ Desktop Support experience.
• Hands-on with Active Directory and Windows domain environments.
• Familiarity with IT ticketing systems and basic networking.

Responsibilities

• Provide L1 technical support via phone, email and in-person.
• Create/modify/unlock AD user accounts; reset passwords.
• Troubleshoot Windows domain issues including login, DNS, DHCP.
• Manage patching and software deployment via Microsoft Software Center.
• Log incidents and requests; ensure SLA timelines are met.
• Document IT procedures and escalate when needed.
• Work with L2/L3 teams and vendors as required.

Skills

L1/L1.5 desktop support

Active Directory

Windows domain environments

Windows 10/11

IT ticketing systems

Networking basics

Communication skills

Education

BE / B.Tech – CS/IT

MCA

B.Sc / M.Sc – CS/IT

Tools

Microsoft Software Center

ServiceNow

Jira

Job description

System Administrator IT Helpdesk / Desktop Support Engineer

Location: Chennai, India
Experience: 2+ Years
Work Mode: On-site
Shift: Rotational Day Shifts
Weekend Work: Saturday & Sunday Compulsory (UK Time)
Weekly Off: 2 compensatory days
Night Shifts: No

Role Overview

We are looking for an IT Helpdesk / Desktop Support Engineer to provide first-level technical support to end users in a Windows-based environment. The role will be responsible for troubleshooting hardware, software, login, network, and system-related issues, along with Active Directory user administration, software deployment, patch management, and end-user support.

The ideal candidate should have hands‑on experience supporting Windows domain environments and working with ticketing systems while providing timely and effective resolution in line with defined SLAs.

Key Responsibilities

• Provide L1 technical support to end users through phone, email, and in‑person channels.
• Create, modify, unlock, and disable Active Directory user accounts.
• Perform password resets and basic user/group administration.
• Troubleshoot Windows domain environment issues, including:
• Login and authentication issues
• User profile issues
• Network connectivity problems
• Desktop/laptop issues
• Software and application‑related issues
• Support patch management and application deployment on laptops using Microsoft Software Center.
• Install, configure, and maintain end‑user hardware and software.
• Assist with Windows updates, application installations, and antivirus checks.
• Troubleshoot basic IP, DNS, and DHCP issues.
• Log, track, update, and resolve incidents and service requests through the organization's ticketing system.
• Maintain documentation for IT procedures, troubleshooting steps, and support activities.
• Escalate complex or unresolved issues to L2/L3 teams, vendors, or other IT support groups as required.
• Ensure incidents and requests are resolved within defined SLA timelines.
• Provide guidance and educate users on basic IT best practices and procedures.

Required Skills & Qualifications

Technical Skills

• 2+ years of experience in IT Helpdesk, Desktop Support, or End-User Computing.
• Hands‑on experience with Microsoft Active Directory, including:
• User account creation/modification/deactivation
• Password reset
• Account unlock
• Basic group management
• Basic Group Policy understanding
• Strong understanding of Windows domain environments.
• Good knowledge of Windows 10/11 operating systems, preferably Windows 11.
• Hands‑on experience with Microsoft Software Center for:
• Patch deployment
• Software/application installation
• Application updates
• Experience troubleshooting hardware, software, operating system, login, and connectivity issues.
• Familiarity with IT ticketing systems such as ServiceNow, Jira, or similar tools.
• Basic understanding of networking concepts:
• IP addressing
• DNS
• DHCP
• Good troubleshooting and problem‑solving skills.

Soft Skills

• Strong verbal and written communication skills.
• Good customer/end‑user handling skills.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple incidents/requests.
• Strong focus on SLA adherence and timely resolution.

Educational Qualifications

Any of the following:

• BE / B.Tech – Computer Science, Information Technology, or related discipline
• MCA
• B.Sc / M.Sc – Computer Science, Information Technology, or related discipline

Preferred Qualifications

The following certifications are desirable but not mandatory:

• CompTIA A+
• CompTIA Network+
• Microsoft certifications
• Microsoft MTA / MD-100 or equivalent Windows administration certifications

Work Schedule

• Rotational day shifts
• Saturday and Sunday work is compulsory based on UK business hours.
• Two compensatory days off per week.
• No night shifts.

Ideal Candidate Profile

The ideal candidate will have 2+ years of hands‑on L1/L1.5 desktop or IT helpdesk experience, with strong exposure to Active Directory, Windows 11, Windows domain troubleshooting, Microsoft Software Center, and IT ticketing tools.

Candidates with experience supporting users in a Windows enterprise/domain environment and handling incidents within defined SLAs would be preferred.