Desktop Support Engineer L1

Allied Digital; Panchmahal District; On-site; INR 250,000 - 350,000; Full time

Job summary

Allied Digital in Halol (India) is seeking an IT support specialist with 2 to 4 years of experience to assist end users. The role is based in Halol with a six-day work week and rotational shifts, providing essential Windows OS troubleshooting, Office 365 configuration, hardware diagnostics, and printer setup to keep users productive.

The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to deliver L1 network support with basic networking

Qualifications

• Excellent communication skills and strong end-user IT support experience.
• 2 to 4 years of relevant work experience.
• Halol location with six days per week and rotational shifts.

Responsibilities

• Troubleshoot Windows OS and Office 365.
• Hardware troubleshooting for desktops, laptops, and peripherals.
• Printer installation, configuration, and troubleshooting.
• Provide L1 network support with basic networking knowledge.
• Deliver customer-focused IT support with good communication.

Skills

Windows OS

Outlook Office365

Hardware troubleshooting

Printer installation

Networking basics

L1 support

Analytical skills

Customer focus

Shift work

Job description

Work location : Halol

Exp: 2 to 4 yrs

Working days : 6 days & Rotational Shifts

The candidate should possess excellent communication skills along with strong technical expertise in end-user IT support. Key skills required include:

• Strong knowledge of Windows OS troubleshooting
• Experience in Microsoft Outlook and Office 365 configuration and troubleshooting
• Proficiency in hardware troubleshooting for desktops, laptops, and peripheral devices
• Hands-on experience in printer installation, configuration, and troubleshooting
• Basic knowledge of networking concepts and ability to provide L1 network support
• Good analytical and problem-solving abilities
• Customer-focused approach with the ability to support end users effectively
• Willingness to work in shift operations, including rotational shifts if required