Desktop Support Engineer - kritva technologies

OpenTalent; Maharashtra; On-site; INR 2,232,000 - 4,018,000; Full time

Job summary

OpenTalent in Mumbai's Marol Andheri on-site is seeking a Desktop Support Engineer L1 to handle day-to-day IT support, user troubleshooting, asset management, and basic network tasks for office and remote users.

The role requires 2–4 years experience, Windows 10/11 support, MS 365/Outlook, Seqrite antivirus, file server access, and solid communication. You will coordinate with IT and vendors, maintain records, and ensure smooth IT operations.

Qualifications

• Graduation or diploma in IT/CS; hardware & networking background preferred.
• Experience with Windows 10/11, MS Office and Microsoft 365.
• Knowledge of Seqrite antivirus and endpoint security.

Responsibilities

• Provide desktop/laptop support for Windows users.
• Install, configure, and troubleshoot OS, MS Office, printers and business apps.
• Support LAN/Wi‑Fi/VPN and basic network connectivity issues.
• Manage IT assets and maintain support records and logs.
• Support Seqrite antivirus deployment, policy updates, and troubleshooting.
• Assist with MS 365 services including Outlook, Teams, OneDrive, SharePoint.
• Coordinate with vendors for hardware, internet, and software support.

Skills

Windows desktop/laptop support

Network troubleshooting (LAN/Wi‑Fi/DNS

MS 365/Outlook/Teams support

Seqrite antivirus/endpoint security

Asset management & documentation

Remote/WFH user support

Communication skills

Education

Any Graduate / Diploma in IT / CS

Hardware & Networking certifications

Tools

Seqrite endpoint security console

Microsoft 365 admin tools

File server / Shared folders management

Job description

Job Description – Desktop Support Engineer

Position: Desktop Support Engineer L1 Location: On-site, Marol Andheri Department: IT Support Experience: 2 - 4 years preferred

Shift: Early morning Shift

Job Summary

We are looking for a Desktop Support Engineer to handle day-to-day IT support activities, user system troubleshooting, asset management, endpoint support, and basic network support. The candidate will support office users, remote/WFH users, and coordinate with the IT team for firewall, antivirus, Microsoft 365, and access control related tasks.

Roles and Responsibilities

• Provide desktop/laptop support for Windows users.
• Install, configure, and troubleshoot operating systems, MS Office, Outlook, printers, scanners, and business applications.
• Support users for internet, LAN, Wi-Fi, VPN, and basic network connectivity issues.
• Manage and maintain IT assets such as desktops, laptops, printers, and peripherals.
• Support Seqrite Antivirus client installation, policy update, and basic troubleshooting.
• Support Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
• Maintain user support records, asset details, and issue resolution logs.
• Coordinate with vendors for hardware, printer, internet, and software support.
• Provide support for remote/WFH users using company laptops.
• Provide basic support for File Server / Shared Folder access, including user access issues, network drive mapping, folder permission coordination, and file sharing support.

Required Skills

• Good knowledge of Windows 10/11 desktop and laptop support.
• Basic knowledge of LAN, Wi-Fi, IP address, DNS, DHCP, and internet troubleshooting.
• Experience in configuring and troubleshooting Outlook, Microsoft 365, Teams, OneDrive, and SharePoint.
• Experience with Seqrite antivirus/endpoint security tools.
• Basic knowledge of file server, shared folders, mapped drives, NTFS/share permissions, and user access troubleshooting.
• Ability to support users for network drive mapping, shared folder access, and file access issues.
• Printer, scanner, and peripheral troubleshooting.
• Basic knowledge of firewall and web filtering policies will be an advantage.
• Good communication skills for user coordination.
• Ability to maintain asset and support documentation.

Preferred Knowledge

• Firewall basic understanding.
• Seqrite Endpoint Security console/client troubleshooting.
• Microsoft 365 user support.
• Remote user support.
• IT asset inventory and compliance tracking.
• Basic understanding of data security and website access control.

Qualification

• Any Graduate / Diploma in IT / Computer Science /
• Preferred Certifications:- Hardware & Networking,

Pay: ₹200,000.00 - ₹360,000.00 per month