Desktop Support Engineer, Mumbai

Team Computers; Mumbai, Navi Mumbai; On-site; INR 200,000 - 320,000; Full time

Job summary

Team Computers is seeking a Service Desk professional to handle end-user support and ticket management. You will respond to inbound requests via phone, email, chat, or ticketing system, update tickets with detailed notes, and resolve issues within defined timelines.

The role requires remote troubleshooting using approved tools, handling OS login, VPN, printer, browser, and network problems, and performing account provisioning and security compliance tasks as needed.

Responsibilities

• Service Desk & Ticket Management
• Respond to inbound requests (phone/email/chat/ticketing system) and update tickets with proper notes
• Resolve assigned tickets within defined timelines
• Proper escalation when required
• End-User Technical Support
• Remote troubleshooting using approved tools
• Resolve OS login, VPN, printer, browser, network issues
• Account & Access Management
• Password resets, account unlocks, AD/O365 provisioning
• Group membership & mailbox support
• L2 Escalation Handling
• Resolve escalated tickets from L1
• Troubleshoot driver conflicts, OS update issues, profile corruption
• Log analysis, issue reproduction
• Hardware & Asset Management
• Hardware replacement (RAM, SSD, motherboard, etc.)
• Asset tagging & inventory update
• Imaging & Migration
• Workstation imaging, rebuilds, profile/data migration
• Domain migration as per policy
• Security & Compliance
• Follow security policy & identity verification
• Patch management & vulnerability remediation
• Maintain knowledge base documentation
• Report recurring issues to Manager

Job description

Role & responsibilities

• Service Desk & Ticket Management
• Respond to inbound requests (phone/email/chat/ticketing system) and update tickets with proper notes
• Resolve assigned tickets within defined timelines
• Proper escalation when required
• End-User Technical Support
• Remote troubleshooting using approved tools
• Resolve OS login, VPN, printer, browser, network issues
• Account & Access Management
• Password resets, account unlocks, AD/O365 provisioning
• Group membership & mailbox support
• L2 Escalation Handling
• Resolve escalated tickets from L1
• Troubleshoot driver conflicts, OS update issues, profile corruption
• Log analysis, issue reproduction
• Hardware & Asset Management
• Hardware replacement (RAM, SSD, motherboard, etc.)
• Asset tagging & inventory update
• Imaging & Migration
• Workstation imaging, rebuilds, profile/data migration
• Domain migration as per policy
• Security & Compliance
• Follow security policy & identity verification
• Patch management & vulnerability remediation
• Maintain knowledge base documentation
• Report recurring issues to Manager

Preferred candidate profile

Perks and benefits