Desktop Support Engineer 2

Fourth Dimension Technologies; Tumakuru; On-site; INR 350,000 - 480,000; Full time

Job summary

Fourth Dimension Technologies in Tumkur, Karnataka is seeking an IT Helpdesk Support professional with 3+ years of experience. You will log and track requests, provide solutions on tickets, and deliver remote and on-site support.

Responsibilities include OS and hardware installation and troubleshooting, MS Office/Outlook support, and Active Directory user management. You will diagnose network issues and assist users with login problems in a busy IT environment.

Qualifications

• Minimum 3+ years of IT helpdesk/support experience.
• Excellent communication and customer service skills.
• Experience with Windows OS, MS Office, and printer setup.

Responsibilities

• Log and track requests in the ticketing system.
• Provide solutions on raised tickets via remote or on-site support.
• Install, configure, and troubleshoot OS, hardware, and printers.
• Support MS Office, Outlook, and AD user accounts.
• Diagnose network issues (LAN/Wi‑Fi/VPN) and assist logins.

Skills

Communication skills

Troubleshooting

Remote support

Tools

Ticketing system

Active Directory

MS Office

Job description

Role & responsibilities:

• Logged and Tracked request in the ticketing system for timely resolution.
• Provide solution on raised Tickets.
• Delivered Remote and on-site support to end users.
• Install, Configure, and Troubleshoot Operating System.
• Support MS Office and Outlook.
• Handle user account setup, password resets, and access requests. Install, configure, and maintain hardware(Desktop/Laptop, printer/CCtv etc), software, and operating systems.
• Support Active Directory (user accounts, Group policies, password resets).
• Diagnose network connectivity issues (LAN, Wi-Fi, VPN) etc. Perform routine checks on systems, network connectivity, and critical applications.
• Categorize and prioritize incidents based on severity.
• Assist users with login issues, email access, and application errors. Provide Internal Application support etc.

Preferred candidate profile:

• Good Communication Skills
• Job Location: Tumkur
• Exp Level: 3+ Yrs
• Notice Period: Max 15 days can apply
• 6 Days working in week