Desktop Support Engineer in Dhanbad

Team Computers; Dhanbad; On-site; INR 180,000 - 240,000; Full time

Job summary

Team Computers in Dhanbad requires an IT Helpdesk professional to provide remote and on-site support. You will install, configure, and troubleshoot operating systems, support MS Office/Outlook, and manage user accounts. Expect duties across hardware, network, and application issues in a fast-paced environment.

The role emphasizes incident logging, ticket resolution, and timely service delivery, with rotational shifts and 2+ years of experience in a similar setting.

Qualifications

• Graduate or poly diploma (3 years) required.
• 2+ years of experience in IT helpdesk or support.
• Role location: Dhanbad, Jharkhand (India).

Responsibilities

• Logged and tracked requests in ticketing system for timely resolution.
• Provide solution on raised tickets.
• Delivered remote and on-site support to end users.
• Install, configure, and troubleshoot operating systems.
• Support MS Office and Outlook.
• Handle user account setup, password resets, and access requests; manage hardware and software.
• Support Active Directory and group policies; password resets.
• Diagnose network connectivity issues (LAN, Wi-Fi, VPN).
• Categorize and prioritize incidents by severity.
• Assist users with login issues, email access, and application errors.

Skills

Remote & On-site support

MS Office & Outlook

Active Directory

Networking (LAN/WiFi/VPN)

Education

Graduate or Poly Diploma (3 years)

Tools

Ticketing system

OS installation & troubleshooting

Job description

Role & responsibilities

Qualification-Any Graduate/Poly Diploma 3years

Job Location-Dhanbad

Shifts- Rotational Exp-2+yrs

Logged and Tracked request in the ticketing system for timely resolution.

Provide solution on raised Tickets.

Delivered Remote and on-site support to end users.

Install, Configure, and Troubleshoot Operating System.

Support MS Office and Outlook.

Handle user account setup, password resets, and access requests. Install, configure, and maintain hardware(Desktop/Laptop, printer/CCtv etc), software, and operating systems .

Support Active Directory (user accounts, Group policies, password resets).

Diagnose network connectivity issues (LAN, Wi-Fi, VPN) etc. Perform routine checks on systems, network connectivity, and critical applications.

Categorize and prioritize incidents based on severity.

Assist users with login issues, email access, and application errors. Provide Internal Application support etc,