Desktop Support Engineer

Cyfuture; Surat; On-site; INR 300,000 - 450,000; Full time

Job summary

Cyfuture India Pvt. Ltd. is seeking a Desktop Support Engineer to join our IT team at the Mehsana location. The candidate will provide hands-on desktop support, troubleshoot hardware and software, and ensure smooth day-to-day IT operations from Surat, Gujarat.

Key responsibilities include configuring Windows OS, managing user accounts, and coordinating with vendors for hardware repairs. Strong communication skills and problem-solving abilities are essential.

Qualifications

• Graduate/Diploma/B.E./B.Tech in Computer Science, IT, Electronics, or a related field.
• 15 years of experience in Desktop Support or IT Helpdesk.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows operating systems and application software.
• Diagnose and resolve hardware, software, and network-related issues.
• Configure and maintain LAN, Wi-Fi, printers, scanners, and other IT devices.
• Install and upgrade operating systems, antivirus, and business applications.
• Create and manage user accounts, email configurations, and system access.
• Perform preventive maintenance of IT equipment and ensure system availability.
• Coordinate with vendors for hardware repairs and warranty support.
• Maintain IT asset inventory and documentation.
• Ensure timely resolution of user complaints and adherence to IT support SLAs.

Skills

Windows OS

Networking

End-user support

Troubleshooting

Communication skills

Education

Graduate/Diploma/B.E./B.Tech in CS/IT/Electronics

Tools

Active Directory

Remote desktop

Printer configuration

Job description

Job Title: Desktop Support Engineer

Company: Cyfuture India Pvt. Ltd.

Location: Surat, Gujarat

Job Type: Full-Time

Experience: 1 to 5 Years

Salary: Best in Industry (Depends on Experience & Interview Performance)

Working Days: 6 Days a Week

Weekly Off: Rotational Off

Job Description

Cyfuture India Pvt. Ltd. is looking for a skilled and proactive Desktop Support Engineer to join our IT team at the Mehsana location. The ideal candidate should have hands-on experience in desktop support, hardware and software troubleshooting, network connectivity, and end-user support.

The candidate will be responsible for providing technical assistance to users, maintaining IT infrastructure, resolving system issues, and ensuring smooth day-to-day IT operations. The role requires strong technical knowledge, problem-solving abilities, and excellent communication skills.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows operating systems and application software.
• Diagnose and resolve hardware, software, and network-related issues.
• Configure and maintain LAN, Wi-Fi, printers, scanners, and other IT devices.
• Install and upgrade operating systems, antivirus, and business applications.
• Create and manage user accounts, email configurations, and system access.
• Perform preventive maintenance of IT equipment and ensure system availability.
• Coordinate with vendors for hardware repairs and warranty support.
• Maintain IT asset inventory and documentation.
• Ensure timely resolution of user complaints and adherence to IT support SLAs.

Desired Candidate Profile

• Graduate/Diploma/B.E./B.Tech in Computer Science, IT, Electronics, or a related field.
• 15 years of experience in Desktop Support or IT Helpdesk.
• Good knowledge of Windows OS, MS Office, Outlook, networking, and hardware troubleshooting.
• Basic understanding of LAN/WAN, TCP/IP, printers, and Active Directory.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work independently and in a fast-paced environment.
• Relevant certifications (A+, N+, MCSA, CCNA) will be an added advantage.

Why Join Cyfuture?

• Opportunity to work in a growing and technology-driven organization.
• Professional learning and career advancement opportunities.
• Supportive and collaborative work environment.
• Competitive salary based on experience and interview performance.