DESKTOP SUPPORT ENGINEER

Vrinda International; Surat; On-site; INR 260,000 - 420,000; Full time

Job summary

Vrinda International in Surat, Gujarat, is seeking a skilled Desktop Support Engineer to join our IT Services team. You will maintain and optimize internal computer infrastructure, ensure smooth daily operations, and provide high-quality end-user support across the organization.

The ideal candidate has 3 to 6 years of hands-on IT support experience, strong knowledge of servers, networking, Outlook, and Windows OS, plus the ability to explain technical concepts to non-technical staff.

Qualifications

• 3–6 years of hands-on IT support experience.
• Strong knowledge of servers, networking devices, and desktop hardware.
• Experience with Outlook, system updates, and data backups.
• Ability to explain technical concepts to non-technical staff.

Responsibilities

• Diagnose and resolve hardware and software issues on desktops and peripherals.
• Manage server connectivity, routers, and switches to ensure network stability.
• Administer Microsoft Outlook and deploy system updates.
• Oversee antivirus and implement data backup procedures.
• Provide expert-level troubleshooting for Windows OS and IT infra.
• Monitor performance and address potential failures proactively.

Skills

IT support

Infrastructure mgmt

Troubleshooting

Communication

Tools

Outlook

Windows

Antivirus

Data backup

Job description

SRK Empire / SRK House, Surat, India

• Zip/Postal Code SRK Empire / SRK House, Surat

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Job Description

Summary

We are seeking a skilled Desktop Support Engineer to join our IT Services team. In this pivotal role, the successful candidate will be responsible for maintaining and optimizing our internal computer infrastructure. This position is essential for ensuring seamless daily operations, minimizing technical disruptions, and providing high-quality assistance to end-users across the organization. The ideal professional will possess a robust understanding of hardware and software environments, acting as the primary point of contact for resolving complex technical issues.

Responsibilities

• Diagnose and resolve hardware and software problems related to desktop computers, laptops, and peripherals.
  
• Manage and maintain server connectivity, including routers and switches, to ensure network stability.
  
• Administer email clients, specifically Microsoft Outlook, and handle system update deployments.
  
• Oversee antivirus protocols and implement data backup procedures to safeguard organizational information.
  
• Provide expert-level troubleshooting for Windows operating systems and general IT infrastructure components.
  
• Monitor system performance and proactively address potential technical failures.
  

Requirements

Requirements:

• Possess between 3 to 6 years of hands-on experience in IT support and infrastructure management.
  
• Demonstrate comprehensive knowledge of IT infrastructure elements, including servers, networking devices (routers and switches), and desktop hardware.
  
• Show proficiency in managing Outlook, performing system updates, and executing data backup strategies.
  
• Exhibit strong technical aptitude in troubleshooting computer hardware and resolving Windows OS issues.
  
• Maintain a professional demeanor with the ability to communicate technical concepts clearly to non-technical staff.