Desktop Support Engineer
Velcode Solutions
9 days ago
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Qualifications
- 2-3 years of IT support experience.
- Familiarity with desktop troubleshooting and field laptop support is a plus.
- Willingness to work in a 24/7 support model.
Responsibilities
- Provide daily desktop support and resolve network and Windows-related issues.
- Load and reload standard OS configurations.
- Install and troubleshoot critical applications and provide usage guidelines.
Skills
Desktop Support
Networking
Windows OS
Remote Support
IT Helpdesk
Education
Any Graduate
Tools
Antivirus Software
Job description
Field Desktop Support engineer
Responsibilities
- Handle daily technical support activities related to desktop support, Network issue and Window system.
- Load/Reload standard build operating system configurations.
- Installation troubleshooting of critical applications their usage guidelines.
- Installation of anti-virus on desktops and remove virus.
- Escalate the problem to the technical specialist to Team Leads if not resolved.
- Experience in Desktop Troubleshooting with laptop-Field Support or On Call support.
- OS-Installation, Configuration, troubleshooting, It helpdesk, remote support etc.
- Should have experience in Desktop Supportor Computer hardware Networking and Laptop.
Requirements
- Any Graduate
- 2-3 years of experience in IT Support
- Ready to join within 10-15 days
- Ready to support 24/7
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