Desktop Support Engineer

Inspace Technologies; Murbad; On-site; INR 350,000 - 750,000; Full time

Job summary

Inspace Technologies in Maharashtra, India, is seeking an IT support professional to install and maintain desktops, networks, and peripherals. The role includes advising colleagues on incidents, and ensuring work aligns with service levels and guidelines.

You will document issues clearly for clients and maintain records to support ongoing client relations. You will also be involved in server migrations and keeping client databases up to date, with regular progress reports to senior leadership.

Qualifications

• Experience handling incidents and service requests.
• Ability to maintain PCs, networks and peripherals.
• Clear communication of technical issues to clients.
• Record and track requests with call logging system.

Responsibilities

• Build and install PCs, networks, and peripherals per standards.
• Provide guidance to colleagues on incidents.
• Maintain installed PCs, networks, telephony, and peripherals.
• Identify, log and resolve hardware/software/network problems.
• Suggest system improvements to senior team leaders.
• Ensure work meets service levels and guidelines.
• Create and distribute progress reports to senior leadership.
• Migrate servers to higher platform.
• Maintain client databases with up-to-date solutions and records.
• Explain and document issues clearly to clients.
• Use call logging system to record requests.
• Maintain good client relations.

Skills

Customer support

Hardware troubleshooting

Network troubleshooting

Technical documentation

Tools

Call logging system

Job description

JD In Detail

1. Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
2. Provides advice and guidance to colleagues regarding incidents
3. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
4. Identify, log and resolve technical problems with hardware, software applications or network systems
5. Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
6. Ensure that work is carried out within agreed service levels and in accordance with department guidelines
7. Create, maintain, and distribute reports of progress to senior leadership
8. Migrating servers to higher platform
9. Maintain client databases with up to date solutions and clear record of activities
10. Explain and document technical issues in a clear way to clients
11. Use call logging system to accurately record telephone requests
12. 12. Maintaining good client relations.