Desktop Support Engineer

Itmantra Techintellect; Mumbai, Vasai, Vasai-Virar; On-site; INR 450,000 - 600,000; Full time

Job summary

Itmantra Techintellect is seeking an IT helpdesk professional to manage OS installs, VPN access, AD user duties, and printer support. You will handle hardware troubleshooting for desktops and laptops, coordinate with vendors, and assist with Office 365/Outlook setup.

The role includes asset inventory, remote support, and basic network troubleshooting at a Mumbai site. The candidate should be proficient in Windows OS, MS Office, AD administration, and have experience with VMware/Citrix and

Qualifications

• Experience in IT helpdesk or desktop support roles.
• Familiarity with Windows OS and MS Office suite.
• Ability to configure VPN and perform remote support.
• Knowledge of Active Directory user management is a plus.
• Experience with device onboarding and asset inventory.

Responsibilities

• OS installation from USB or network boot and provisioning.
• VPN client configuration and support for remote users.
• Password resets, account management in AD.
• Printer installation and network printing support.
• Hardware troubleshooting for desktops and laptops.
• Maintain IT asset inventory and assist with procurement.
• Coordinate with vendors for online support and warranty issues.
• Email setup in MS Outlook and Office 365, Teams, OneDrive.
• Basic network troubleshooting (LAN/Wi‑Fi) and data backups.
• Support MacBooks and Apple devices; manage MDM and VDI access.

Skills

AD administration

VPN setup

Printer setup

Hardware troubleshooting

Windows OS

MS Office

MS Outlook

Office 365

VMware

Citrix

MDM Intune

VDI

Network basics

Data backup

Mac support

Laptop setup

Vendor coordination

Tools

Ticketing tool

MS Outlook

VMware

Citrix

Intune

Job description

• OS installation from USB devices or network boot,
• VPN client configuration and support for remote users,
• Password reset, expiry, new users, deletion of users in active directory,
• Printer installation, configuration and support - both USB & Network,
• Hardware trouble shooting of desktops & laptops,
• Knowledge of components like hard disk, rams, processors, motherboard in computer,
• Ticketing tool for call logging & call analysis,
• Follow-up with end users to provide status updates,
• Coordination with hardware vendors (Dell, Lenovo, HP etc) for online support,
• Maintaining IT Asset inventory,
• Coordinate with vendors to procure IT related equipments or peripherals,
• Antivirus support,
• Remote session for out of office users,
• Familiar with Windows OS & MS Office,
• Email setup in MS Outlook (IMAP & POP account knowledge),
• Basic network troubleshooting like LAN & Wi-Fi,
• User data backup & restore,
• Ms office O365 support & experience in teams & Onedrive,
• Setting up laptop with projector & conferencing equipments
• Basic support on Macbook & other Apple devices.
• MDM (In tune L1) & VDI (VMware, citrix etc)

'* understand domain & how to add workstation in domain