Desktop Support Engineer

Renovision Automation Services Pvt. Ltd.; Hyderabad; On-site; INR 300,000 - 480,000; Full time

Job summary

Renovision Automation Services Pvt. Ltd. in Hyderabad is seeking a Desktop Support Engineer to provide hands-on desktop and system support, ensuring smooth day-to-day IT operations.

The ideal candidate will troubleshoot issues across hardware and software, install Outlook and Office 365, manage IT tickets, and maintain asset records. Strong communication and ability to work independently are essential.

Qualifications

• Minimum 1.5+ years of desktop support or IT helpdesk experience.
• Strong knowledge of Outlook installation and configuration.
• Hands-on Office 365 setup and troubleshooting.
• Experience with ticketing tools (e.g., ServiceNow, Jira).
• Good Windows OS troubleshooting and end-user support.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle multiple tasks.

Responsibilities

• Provide technical support for desktop systems, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot Microsoft Outlook and Office 365 (O365) applications.
• Handle and resolve IT tickets using a ticketing tool.
• Perform system upgrades, software installations, and configuration management.
• Troubleshoot hardware, software, and network connectivity issues.
• Provide end-user support and ensure timely resolution of issues.
• Maintain IT asset records and coordinate with vendors when required.

Skills

Troubleshooting

Communication skills

Windows OS

Desktop support

Independent work

Tools

ServiceNow

Jira

Ticketing tools

Job description

We are looking for a Desktop Support Engineer with strong troubleshooting skills and hands-on experience in desktop and system support. The ideal candidate should have excellent communication skills and the ability to resolve IT issues efficiently, ensuring smooth day-to-day operations.

Key Responsibilities:

• Provide technical support for desktop systems, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot Microsoft Outlook and Office 365 (O365) applications.
• Handle and resolve IT tickets using a ticketing tool.
• Perform system upgrades, software installations, and configuration management.
• Troubleshoot hardware, software, and network connectivity issues.
• Provide end-user support and ensure timely resolution of issues.
• Maintain IT asset records and coordinate with vendors when required.

Required Skills & Qualifications:

• Minimum 1.5+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of Outlook installation and configuration.
• Hands-on experience with Office 365 setup and troubleshooting.
• Experience with ticketing tools (e.g., ServiceNow, Jira, or similar).
• Good understanding of Windows OS troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.