Desktop Support Engineer

Dynacons Systems & Solutions; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Dynacons Systems & Solutions in Mumbai is seeking a Desktop Support Engineer with 4+ years of experience to join our IT operations. You will provide L1/L2 support for Windows devices, manage Active Directory and Microsoft 365, and resolve incidents using ticketing tools.

Remote support and asset documentation are part of the role. The ideal candidate has strong troubleshooting skills, familiarity with VPN, DNS/DHCP, and hands-on hardware/software installation and imaging in a dynamic team

Qualifications

• 4+ years of desktop support experience.
• Strong knowledge of Windows OS and hardware.
• Experience with AD and Microsoft 365 administration.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Provide L1/L2 desktop support for Windows laptops/desktops.
• Install, configure, and troubleshoot hardware, software, printers, and peripherals.
• Manage user accounts in Active Directory and Microsoft 365.
• Resolve issues related to Outlook, Office apps, VPN, Wi-Fi, LAN, DNS, and DHCP.
• Perform OS installation, patching, imaging, and software deployment.
• Support remote users using remote access tools.
• Manage IT assets and document incidents using ticketing tools (ServiceNow/Jira/Freshservice).
• Escalate complex issues to higher-level support teams as needed.

Skills

Windows OS

Active Directory

Microsoft 365

Remote support

Troubleshooting

Tools

ServiceNow

Jira

Freshservice

Windows Server

Job description

Desktop Support Engineer 4+ Years Experience

Experience: 4+ years

Key Responsibilities:

• Provide L1/L2 desktop support for Windows laptops/desktops.


• Install, configure, and troubleshoot hardware, software, printers, and peripherals.


• Manage user accounts in Active Directory and Microsoft 365.


• Resolve issues related to Outlook, Office applications, VPN, Wi-Fi, LAN, DNS, and DHCP.


• Perform OS installation, patching, imaging, and software deployment.


• Support remote users using remote access tools.


• Manage IT assets and document incidents using ticketing tools (ServiceNow/Jira/Freshservice).


• Escalate complex issues to higher-level support teams as needed.